Overall customer experience with Nimes is predominantly positive, with many praising the high quality and good fit of clothing, particularly jeans and hoodies. Service is frequently described as fantastic, with efficient customer care and quick responses to queries. Delivery is generally fast and reliable, often arriving next day as promised, though external factors like Royal Mail strikes have caused delays. The website is noted as easy to use with clear product descriptions. However, a significant number of customers report issues with delivery delays, lost packages, and problems with specific carriers. The returns policy and process receives criticism for requiring customers to pay for returns and for perceived inflexibility regarding tags. Product quality is highly praised by most, but some report items being faulty, ripping quickly, or having inconsistent sizing. Customer service is mostly commended, though some report slow responses or disputes over refunds and quality issues. Overall satisfaction is high among many customers who repeatedly order, but dissatisfaction stems from delivery failures, quality disputes, and refund problems.
What customers love
- Excellent and responsive customer service
- Easy-to-use website with good descriptions
- Good value for money and reasonable
Common concerns
- Issues with returns policy, including customer-paid
- Inconsistent sizing, particularly for women's jeans
- Some complaints about slow or unresponsive
Last updated 4 months ago
