Nintendo Reviews

Everyone knows this branch is not run by the Japanese company themselves but is outsourced to Zavvi They are destroying Nintendo s reputation in the UK with terrible customer service for many years Do yourself a favour and just buy from somewhere else This isn t really Nintendo but an imposter who does not care about you I will never buy from them again

Despite telling them the problem with my joycon they ignored it and repaired something else apparently wrong So my A button hadn t been repaired I had no choice but to send to nintendo again It get s worse though they say it isn t in warranty this time so I phone up and complain to get it resolved This whole process has been going on a month now and I m still waiting for my repair which is taking so much longer this time

Shocking customer service I purchased a Nintendo switch for my son and then when it went wrong not if But when they put every barrier in the way to be able to get the service to repair it Will not be fixing and will NEVER purchase a Nintendo product again Literally dark ages of carrying out console maintenance in Comparison to xbox Microsoft Recommend buying a steam deck and sack these cowboys off Fuming

Dreadful experience and customer outcome all round Item showing as in stock on website 2-4 day delivery Email received to confirm order and delivery 2-4 days Then nothing for 14 days Couple of hours spent trying to contact them To be told it s not in stock It s on back order And no we can t tell you when it will be delivered do you want a refund UTTER JOKERS

They sell 3rd party controllers without calling out the brand in the product name making them look like they re official Nintendo ones Once you place an order as a guest you can t cancel it or access it in any way There s no option anywhere on the site to access the order What a shady business practice I m not surprised but the hundreds of negative reviews Avoid like the plague and only go via Amazon or trusted retailers

I just bought a Nintendo Switch OLED and I have downloaded 4 free games from Nintendo shop but only one works as free and the rest just get error I never believed that a company such big is so unreliable

Poor service- download code didn t work on our switch- CD keys told me to get in touch with Nintendo They eventually emailed back- rest assured we will help then go back to the retailer Completely useless

I recently bought my youngest daughter a Nintendo Switch my eldest already has one with a parental control account I cannot link the new device to the parental controls app or progress It will only allow me to register the device to my older daughter No problem I thought I will go through the support offerings unfortunately the support pages just take you around in circles becoming more frustrated with irrelevant content whilst trying to find an answer which isn t there The whole platform is exasperatingly poor No support chat or email just a phone number that is office hours onlyHappy to take your money but then you are alone

Do not sign up for Nintendo Online subscription Online services are a joke You can purchase a subscription in 2 seconds It has taken me 2 years to cancel Auto renewal as the option to terminate is nowhere to be seen on the online services section Sent emails direct and they have been charged 17 99 for yearly subscription again I informed them last year that my kids no longer have device but continue to take yearly subscription Do not touch

I have had the worst ever experience with Nintendo repair service team My Nintendo switch was newly bought took really good care of it but then LR buttons stopped working and I sent it off for repair- nearly new in immaculate condition in the original box with the new Mario Odyssey game card my son s present The confirmed the receipt repaired as they said but then they sent the shipping number for it to be tracked and I got a box with someone s t-shirt inside I reported that immediately Complete nonsense happened with the customer service they even mentioned that putting a game card in was my fault Were rude on the phone ignored my messages didn t apologise 1 month later after long arguments and me emailing them over and over they sent a replacement for my Nintendo switch - unsure if the condition of the replacement was as good And NEVER replaced a game card claimed it was my fault to even have it there If you have a choice don t buy Nintendo My childhood s favourite game I wanted to share my childhood memories playing Mario with my son sad to have it gone so wrong Avoid avoid avoid