Nintendo Reviews

Nintendo UK's official site

3.59
124 reviews
Great Rating
Based on 124 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 124 reviews

Customer feedback highlights fast delivery and helpful support as recurring strengths, while pricing concerns and repair service issues appear frequently. Many reviews praise timely dispatch and tracking, with positive comments on product quality and service reliability. Conversely, several customers report expensive costs, delayed or problematic repairs, and occasional fulfillment errors. The overall experience reflects satisfaction with speed and support, tempered by cost and service consistency concerns.

What customers love
  • Great product quality
  • Helpful customer service
  • Easy tracking
  • Good packaging
Common concerns
  • Expensive pricing
  • Repair issues
  • Wrong items sent
  • Poor warranty handling

Last updated 1 week ago

K

Convoluted software purchase process but at least a CSR explained it to me

Dear Readers I bought a Switch and set up an account for my son for Christmas The Switch came with Minecraft and this worked The problems appeared when we tried to use the Nintendo eShop As a present we loaded up 70 pounds and bought a Minecraft addon for 4 79 GBP It downloaded to the Switch and we kept the Minecraft game card into The Addon would not work It always told us You must have the software in order to play I created a support ticket with Nintendo Support They explained that the Addon could only be bought with te Minecraft version sold on their eShop but they then told me that Nintendo does not sell this version of Minecraft Erm well done marketing In the end they refunded the money and explained how I could buy Coins from Microsoft with the cash on the Nintendo account which in turn is used to buy Addons from Microsoft What a mess At least we have a possibe process to follow Albeit needlessly convoluted and a waste of time Who dreams up these processes
T

No problems

No problems After reading the reviews I was very worried the switch arrived within 3 days via DPD delivery Good experience overall with Nintendo Website needs improvement for a billion pound tech company it s not a great experience Support does need to be more accessible the chat function didn t work on my IOS device it did work on my laptop
D

Review Good products bad maintenance

The experience was better than it seems on Trustpilot They actually have good service but there are many common issues with the current models Nintendo Switch I have also attended a conference with Nintendo and they are expecting a VR headset with their next generation Crazy to think they are revolutionising in the greatest ways I gave a Grade 4 rating for the models common appearance of bugs and glitches

About Nintendo

Discover Nintendo Switch, Nintendo 3DS, Nintendo 2DS, Wii U and amiibo. Get console support, games info, Nintendo news and learn about My Nintendo.

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