Oliversbabycare Reviews

I ve ordered a new highchair for my little boy which was due to arrive today but hasn t Thankfully I wasnt 100 sure about this website so decided to register with them before I paid for it Took me few attempts as system kept crashing but I finally managed to book with confirmation email in the end Because it didn t arrive so I logged into my account to find out the status I was SHOCKED to find out my order was CANCELLED without being notified If they can t even bother to notify their registered customer to cancel their order without their consent what would they do with those check out as guest customer Appalling experience Business like this pushed people to purchase with bigger and non-independent company I m really sorry for you Update 02 06 20 received a phone call from the company at 08 47am to explain they have never received the payment and they have never had customer experienced what I experienced before so the lady asked me to remove or amend the comment I m not an unreasonable person so I agreed despite we agree to disagree So here is it What happened then was I did have problem with payment WiFi didn t cover well in every room so I have tried multiple times finally after the 3rd or 4th time yes I really really wanted and needed this high chair asap which it s in such demand that i couldn t find on other websites too Finally I came to what I believed was a confirmation page with order number transaction description and transaction reference the amount and the usual details I saw when I completed an online order I ve also got two emails from them I DID assume one was confirmation for registration the other must be order confirmation with detailed information I saw in front of me on the browser so I thought job done and put down my mobile to attend my little boy as he started to get upset having daddy looking after him But as it emerged now when shopping on this website the order number is generated automatically whether you completed purchase or not Even if the system shows you the transaction details empty your basket and you can see an order in your order history still doesn t mean you have your purchase completed and confirmed it still doesn t mean your order has came through So check check and check no matter how upset your baby is or whatever you have to attend to then After the incident I can t help to suspect it might due to the high demand and low supply of this specific product ie others might purchase this very chair when I tried to complete my checkout and the system just doesn t cope very well to provide helpful and clear information The company has asked me to remove or amend this comment And told me I should have contacted them before posting anything here My argument was we are still in pandemic Firstly i was shocked when I made discovery- hence I m here Moreover I had overall a poor shopping experience on their website and I don t know how soon or at all if they will reply my email In the end the representative was soft spoken and sticker to their point- no confirmation email no order That s a fair point from their perspective Despite she never apologised for the potential problem in their system she actually defended it I d argue in the time of online shopping or mobile shopping in my case your online system is an integrated part of your customer service Do not just tell your customer what to do Please hear your customer and learn from it to make your outlet stronger Thank you for calling I appreciated the call so raise the rating from one to three

Prompt serviceBut just thrown over back gate left slightly bent but made good

please dont use Hermes as your courier - they are hopeless - product all good though

The product itself is a good idea in theory and looks nice - I bought two as I had four locations in the house I wanted to fit them and one comes with two sets of fittings so in theory you can move them round but after fitting one we found we could not remove the gate from the post in the easy click on - click off way that is described - it is absolutely wedged on We thought maybe one of the brackets had simply been put on slightly too high or too low even though we used the guideline template included with the product meaning it was stuck but then we fitted the second gate precisely following instruction and exactly the same thing has happened Once the gate was clicked on to the brackets it could not be clicked off - we now have two permanently fitted gates in two locations in our house rather than movable ones that can be used in four locations We have tried our best to get them off but to no avail We know that in a couple of years time when we have no need for the gates anymore we are going to have to break them to get them off the door frames as the fittings beneath are concealed and unaccessible So the click on - click off does not work and we now have to buy two further safety gates for upstairs which is massively disappointing and leaves us financially down

I received the wrong item and I made the company aware they got back in touch to arrange for a replacement to be delivered quickly

Very happy with the fan But on arrival the packaging was so damaged it look like someone had stood on the box apart from that all ok and goods worked

Looks great but devilish difficult to assemble and instructions completely inadequate Have had to get carpenter to come and assemble it Slightly disappointed

The customer service is quick to respond over the phone However they did not reply to any of my emails Also the delivery time frames published on the website are not reliable Was printed as 2-3 working days but came after 2 weeks So bare that in mind before ordering

Service was great and I m sure the corners will work very well on tables and cupboards etc I bought it for a thin glass shelf with sharp corners and unfortunately the product is not right for that purpose the plastic fittings are too deep and they are too rounded inside to fit the sharp corners of the shelf

Naturally it is difficult during these times with COVID-19 but I was especially disappointed no one had responded to two emails I had sent l I desperately needed delivery of my bottles for my premature baby who arrived 5 weeks early and was a bit frustrated I couldn t get hold of anyone Bottles now delivered and all is well but the communication seemed to be lacking