Oliversbabycare Reviews

Olivers Babycare | Baby Shop | Travel, Sleep & Nursery

oliversbabycare.co.uk
3.57
136 reviews
Great Rating
Based on 136 user experiences

Rated 3.57 out of 5 by 136 Happy Customers

43.4%
14.7%
12.5%
14.7%
14.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 136 reviews

Customers report consistently fast delivery and good product quality, frequently highlighting competitive pricing. The experience is generally positive with reliable shipping and effective items. However, several reviews mention expensive shipping charges and issues with customer service responsiveness. A number of customers also report receiving wrong or faulty items and difficulties with returns or refunds.

What customers love
  • Fast delivery
  • Great product quality
  • Competitive pricing
  • Helpful customer service
  • Easy ordering
Common concerns
  • Expensive pricing
  • Poor customer service
  • Wrong item sent
  • Faulty product
  • Delivery issues

Last updated 2 days ago

E

Wrong item sent

Wrong item sent ordered a white insect net for pram received a black one have sent 2 messages regarding this and have been ignored completely even though says will respond within 1 working day its now been 9
C

Delivery Problems

Delivery of the item was delayed and the Hermes tracking information provided no helpful information I received no response to my email to Olivers nor the promised call back from them The item has now arrived and appears okay although the packaging is rather battered
J

Not great

Ordered some Dr Brown s bottles on expedited one day delivery No tracking advice given so I emailed twice to ask when to expect them because they didn t arrive the day after ordering No reply Emailed again No reply Started a web chat Got ignored Arrived via royal mail on their 24h delivery so was within timescale But no communication whatsoever Must only bother with customers who make large purchases Definitely won t be using them again
M

The item was not received and their

The item was not received and their website had not given an indication of any delay They did not let me know that the parcel had been delayed at Hermes I had to contact the courier I did get a reply after that from Oliver s saying they were going to look into where it was but they never got back to me so I had to deal with Hermes myself
P

I paid nearly 8 for next day delivery

I paid nearly 8 for next day delivery on 11 7 It s now the 13 7 and I still haven t received my item Not happy at all No commutation on when I will be receiving my item either
S

Do not order if you live in ireland

I definately would not recommend outside uk to order this mat the shipping is ridiculous I ordered the mat paid 36 delivery fees to olivers babycare was then hit with custom fees of 121 euro from the fed ex company and then hit with a following fee of 9 81 from the fed ex emailed customer support before I made the order to ask for advice before I made the order who literally would not even try to advise on custom charges even tough I told them I was going to be in england that week and could buy one directly tere if they felt there would be furthur charges I still havnt even received the mat that I ordered back on the 19th of march
B

Poor delivery

I ordered a travel cot for my mums house and went with Oliver s baby as the delivery was 1-3 days The cot didn t show until the following week and my baby had to sleep in his pram for the first two nights On calling Oliver s baby they blamed Hermes and said they have been having problems with them This is fine but maybe they should specify longer delivery
M

Delays and lack of communication

Ordered a travel system in early June it s mid august and it hasn t arrived It was supposed to come early July and I have no received any correspondence from Oliver s baby care regarding these delays and I have been required to chase it up myself by calling multiple times week after week and keep being told it is definitely arriving this week and then it never does My baby is due in 6 weeks and I still have no travel system I understand the delays aren t their fault but there has been no communication from them
V

I ordered a bed for my toddler even

I ordered a bed for my toddler even paid next day delivery for them to say it s been dispatched next day my son has slept on the floor on a mattress for nearly 14 days the bed only arrived few days ago I asked them for a percentage of my refund and they are disagreeing with me they told me to contact ohbaby which I did because the bed was with them but when I did contact oh baby they said my bed was on hold So it hasn t been dispatched like they said it was
N

Personally the product I ordered is

Personally the product I ordered is what I wanted but unfortunately the colour that I ordered online it doesn t look like the colour in person As to why I m now having to return the item In regards to having to return the item myself is ridiculous I ve spent 100 on an items and now having to spend another 12 in total to return Think it s ridiculous

About Oliversbabycare

Supplying everything you need for you and your baby, Olivers Babycare is home to the biggest and best baby brands from around the world.

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