Omnie Reviews

Let s start by saying if I could give negative number of stars I would DO NOT USE THIS COMPANY From start to finish the process has been appalling Orders never arriving on time orders never being complete even through the paperwork says parts are there Parts we never received and refusing to send items out or it taking weeks for us to finally get the items Continuous project delays caused by them There scamming behaviour trying to change invoices amounts and increase the costs and going outside there own T C s that we signed to The components that arrived defective and then blaming the electrical installation then no reimbursement for the hours it took before having to go and buy a replacement as Omnie would do nothing about it when was there components defective That puts a bad impression on its own the system isn t even installed and they are not standing by the system The months on months we waited for commissioning then even longer to get MSC certificated and the scamming behaviour when we paid all fees sending even more invoices They got the grant money and then it takes weeks for them to transfer it over to us with us having to chase multiple times The components they supplied are substandard the wall thermostats fall off and disconnect whilst touching the controllers The unique system specification is drawn on a back of a cigarette packet being generic drawing pack and not specific to the installation at all There is also so many errors on the drawings I think a 3 year old could do better Just avoid this company at all costs If it wouldn t cost too much and if I had the time I would happy rip it out and put a better companies system in that s how poor this company is

The worst after sale experience Still waiting ETA for thermostat items are not delivered as per approved UFH drawing Think twice before purchase it

That company is an absolute shambles They ordered way more then we needed and have not credited us for the items we never received We will never use this company again

Very poor communication Items on back order Quality not great compared to some others

A complete waste of our time Had about a 5 weeks of communication with Omnie various people didn t call back so had to chase again and again trying to work out the dB rating for their RdB product which it turns out is not accurate at all Then we were told only one part was a long lead and today was told that everything we were considering is long lead Now need to look at other suppliers Very poor service

This is the worst place for customer service and after sales care Unreal for a relatively small company they never got back to me with an updated quote for the final room on my project after spending 13K worth of equipment Now I am stuck with their product which works really well but can t finish the last room Absolutely pathetic

Terrible customer service Carpenters on a job had put a nail through an underfloor heating pipe I had requested repair couplings despite it being ordered before 3 30 p m for next-day delivery it has not been sent until this morning which means it will arrive a day later and has now messed up the job for me Additionally I ended up paying double the price for the parts compared to the initial quote they gave me

Phenomenal company Punctual Hard-working The dude even sorted my issues

I am not normally one to leave reviews but have been prompted to this time following a situation with one of our clients who read bad reviews and questioned our recommendation for them to use Omnie I have dealt with Omnie for many years and have no hesitation in recommending them to our clients Reading through bad reviews I disagree with most of the comments As an experienced installer I would say most grievances I have read are due to poor installation or lack of knowledge The only time I had a problem with an installation was due to a faulty Wiring center that I was able to diagnose A replacement was sent immediately and I was allowed to return the faulty one once I received and fitted the new one It is always possible for a part to fail that s life and you have to be pragmatic On the customer service side I can say I have never had a bad experience Omnies staff have always come across as helpful and knowledgeable Tony Bush

We had an OMNIE system installed in our home after recommendation by our builder There were a lot of problems with late orders and install but digging deeper each time the installation company called Elite Renewables either had not ordered the product and on install didn t follow instructions and went totally rogue which was causing a host of problems Couple of things didn t work even after a myriad of visits by the installation company but Declan from Omnie came and was able to fix the system to work and recommended another fix the other company got wrong We are very happy with Omnie the other mentioned company Not at all