Omnie Reviews

Underfloor Heating and Heat Pumps from OMNIE

1.91
22 reviews
Poor Rating
Based on 22 user experiences

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AI Review Summary Based on 22 reviews

Multiple reviews report very poor customer service and communication, including unresponsive staff and failed delivery tracking. Several reviews also report defective products, installation issues, and incorrect shipments. A minority of reviews praise the product system and installation support. The recurring complaints highlight significant after-sales and quality control problems.

What customers love
  • Great system design
  • Solid installation
Common concerns
  • Defective products
  • Slow delivery
  • After sales failure
  • Wrong items shipped

Last updated 2 months ago

N

Phenomenal company

Phenomenal company Punctual Hard-working The dude even sorted my issues
A

I am not normally one to leave reviews

I am not normally one to leave reviews but have been prompted to this time following a situation with one of our clients who read bad reviews and questioned our recommendation for them to use Omnie I have dealt with Omnie for many years and have no hesitation in recommending them to our clients Reading through bad reviews I disagree with most of the comments As an experienced installer I would say most grievances I have read are due to poor installation or lack of knowledge The only time I had a problem with an installation was due to a faulty Wiring center that I was able to diagnose A replacement was sent immediately and I was allowed to return the faulty one once I received and fitted the new one It is always possible for a part to fail that s life and you have to be pragmatic On the customer service side I can say I have never had a bad experience Omnies staff have always come across as helpful and knowledgeable Tony Bush
L

Omnie works for us

We had an OMNIE system installed in our home after recommendation by our builder There were a lot of problems with late orders and install but digging deeper each time the installation company called Elite Renewables either had not ordered the product and on install didn t follow instructions and went totally rogue which was causing a host of problems Couple of things didn t work even after a myriad of visits by the installation company but Declan from Omnie came and was able to fix the system to work and recommended another fix the other company got wrong We are very happy with Omnie the other mentioned company Not at all
C

Great system

Great system We used Omnie torfloor2 in a refurb job replacing floorboards We glued and screwed the lower panels down so the floor is very secure and solid and the pipe nicely goes in The top panel slot over pipes and I really like the print on it so everyone knows where the pipes are Room was lovely an warm when we done I did call Omnie to check some stuff but they were helpful Had no problems will use again on next project
N

Great system Clever design

Great system clever design The boards are very easy to install and show where to screw and where water pipes are Omnie staff very helpful and kept me informed on my order No probs

About Omnie

OMNIE Underfloor Heating Heat Pumps We design and manufacture high performance underfloor heating heat pumps 01392 36 36 05

United States

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