OneFamily | Stocks & Shares ISAs, Lifetime ISAs and Junior ISAs
Based on authentic user experiences
LadyH
6731 reviews
N/A
11 months ago
Helpful friendly advisor
Jack helped me understand how to manage my eldest son s fund better and whilst I ended up spending more money each month not my ideal outcome there was no hard sell or pushiness
MPM
6731 reviews
N/A
11 months ago
I have to say I was very impressed with
I have to say I was very impressed with the service provided by one of your colleagues Jamie Short Jamie was friendly very informative and best of all not boring as most calls relating to this matter can be
Andrew Meeson
6731 reviews
N/A
11 months ago
Bethany was excellent
Your colleague Bethany was excellent She talked me through the issues and the product constantly adjusting her approach to conform with my level of understanding She touched upon all of the available additional features services without adding undue sales pressure Her demeanour was friendly and supportive which reflected very well on the company
Sue
6731 reviews
N/A
11 months ago
Helpful and friendly service
Annie Mudd was helpful and friendly Called me back at a convenient time Was easy to understand and explained everything well
James Terry Sims
6731 reviews
N/A
11 months ago
Always a pleasure talking to the One
Always a pleasure talking to the One family team Must give a huge mention to Jack May extremly helpful and confident adressed all my issues was extremly polite and professional Many thanks as always highly recommended kind regards jay sims
Elin Meddins
6731 reviews
N/A
11 months ago
Sheeraz was very helpful and took all
Sheeraz was very helpful and took all the time needed for us mother and daughter to discuss the options and make a decision regarding my daughter s Trust Fund Very informative and helpful
Humera Sannah
6731 reviews
N/A
11 months ago
Amazing customer service
Shiny was absolutely a pleasure to talk to helping me understand and breaking down information I was not sure about very clearly Made no room for any confusion Shiny also made it very easy for me to choose what I wanted to do with my trust fund as before I was confused but now I am 100 confident with the options she gave me
Kelly Swanson
6731 reviews
N/A
11 months ago
Polite friendly and knowledgeable
Consultant Jack May was very polite friendly and knowledgeable He was able to answer all my questions and give me advice on how everything works
Lucy Nichols
6731 reviews
N/A
11 months ago
Excellent customer service from Jack
I spoke to Jack May today about an existing ISA we have for our son He helped me set up a new ISA for our daughter which was vey straight forward Jack was very friendly efficient and professional
Consumer
6731 reviews
N/A
11 months ago
Brilliant fruitful Call
A call I was dreading was made so easy explained fully my options fully detailedFrom the moment I was answered it was simple straight forward Courtney made me feel like a person which is rare these days Hence my decision to continue with OneFamily
