Bestinvest Reviews

Investments | SIPPs | ISAs | Bestinvest

bestinvest.co.uk
3.55
141 reviews
Great Rating
Based on 141 user experiences

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Rated 3.55 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
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AI Review Summary Based on 140 reviews

Customers frequently praise Bestinvest for knowledgeable and helpful coaching staff, clear communication, and professional service. Many reviews highlight the quality of free coaching sessions and the ability to get clear, informative advice. Conversely, recurring complaints point to poor customer service responsiveness, technical platform issues, and problems with transfers and account management. There is also notable frustration regarding cashback delays and system bugs affecting trades and withdrawals.

What customers love
  • Helpful coaching sessions
  • Free coaching available
Common concerns
  • Platform technical issues
  • Transfer delays
  • Cashback delays

Last updated 3 months ago

U

My coach gave me a detailed explanation

My coach gave me a detailed explanation of my options to enable me make an informed decision on my investments He also answered any questions I had Thank you Josh
D

Bestinvest almost never puts a foot

Bestinvest almost never puts a foot wrong in my experience Always helpful always professional Moving my funds to their care was one of my best decisions ever
J

Made me think

Harry Persad spoke to me on the 30 January I was unsure of what to do and if I should make changes you my portfolio Although he was not able to advise which one I should choose he explains the various options clearly identifying the risk factor against each one I left the meeting with a better understanding of my options Thanks
J

Professional and helpful advice

My recent chat with Charlotte really helped me get my head round how to invest for my future with my pension She was professional and knowledgeable and helped me understand all my options clearly Very happy with the advice given and my investment is doing well Would highly recommend
C

Bestinvest Coaching Call

I had a free one on one coaching call with Alicja from the financial planning coaching team The call focused on my queries and goals and felt personal to my situation I would definitely recommend this service
M

Very helpful and supportive

As a novice to investing the coaching session proved very useful not only in setting out how to approach investment but also on how to navigate the website Many thanks David Would certainly recommend
S

Harry Persad had prepared for our coaching

Harry Persad had prepared for our meeting and he listened to every word I said He gave my wife me and I confidence about our financial position andour pension pots He also sent us a follow-up after the coaching I can recommend him
L

TOP CLASS SERVICE

Where do I start Well one of the BEST things is a human voice to talk to NOT a machine telling me to press one press 2 etc etc and taking forever to get to someone then when I did find someone that person a lady called Taylor she has and was brilliant with me from start to finish she took time to guide me through things and even called me back YES a Co that actually does call their clients back not like most who say sorry we can t do that you have to call us I am very impressed with the service I received and would not hesitate to use your company again in the future
M

Moving to a BI SIPP

My existing big name pension fund holder did not want to continue my fund holding after a birthday I am approaching I already had a Stocks and Shares ISA with Best Invest and know their Coaches focus on your situation check facts you give them talk in a way that supports you taking action present you with clearly presented choices and there in only the pressure you bring - none they add I was not disappointed in their support this time I still have very important decisions to make about future calls on my pension funds and ethical funds but I know I have informed support and Advice when I need it
A

Finally Some Clarity

I have a comparatively small number of investments with Bestinvest I have spent the last few months getting increasingly frustrated trying to get a clear view of what I hold what s in an ISA and how Bestinvest Tilley Evelyn and Aegon are related Passwords haven t worked I can t seem to talk to anyone at Aegon And so on I accept that some fault lies with me but if I had submitted a review a week ago I d have found it difficult to give Bestinvest more than two stars Yesterday thanks to Kieran that changed He was extremely understanding of my difficulties explained things in plain English talked me through a password reset and today sent me the clear information I have been seeking Kieran showed great patience understanding and professionalism

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