Onenotary Reviews

Looking for a reliable and convenient online notary service? OneNotary platform...

onenotary.us
3.69
118 reviews
Great Rating
Based on 118 user experiences

Rated 3.69 out of 5 by 118 Happy Customers

48.3%
13.6%
14.4%
6.8%
16.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 118 reviews

Customers consistently report a smooth, user-friendly experience with friendly, knowledgeable, and efficient notaries, enabling quick remote notarization. Technical issues such as connectivity problems, verification delays, and document errors are frequently mentioned. The service is valued for convenience and speed, though some users encounter state-specific compliance limitations.

What customers love
  • Quick process
  • Helpful notaries
  • Easy to use
  • Professional service
  • Remote convenience
Common concerns
  • Connection issues
  • Verification delays
  • State restrictions
  • Technical glitches
  • Cost concerns

Last updated 1 week ago

M

Horrible on this site for 2 or 3 hrs

Horrible on this site for 2 or 3 hrs There are major connection issues If I didn t need it I wouldn t deal with it
N

We have been waiting for over an hour

We have been waiting for over an hour to complete our online notary session Unacceptable from a company who advertising you can get documents notarized in 10 minutes
S

I used the service but an unable to get my document

I used the service but an unable to download the document There is no way to request help via phone call chat or online form
K

State Department doesn t accept digital files or printouts

I had you notarize a U S passport form DS-3053 The post office rejected it because the State Department needs an original physically stamped notarized document Digital documents are not accepted As notarization of government documents is a portion of your business you have to have known this was not acceptable and have most certainly had previous customers experience the same utter failure I believe I even asked the notary that the file would be accepted while on the screen share meeting An yet it wasn t accepted and you happily took my money while knowing it wouldn t be accepted I am going to be filing a report with the Better Business Bureau for your deceptive business practices
J

I rechecked section 2 of the I-9 and

I rechecked section 2 of the I-9 and the Nortarizer wrote Driver License instead of Identification Card for one of the required parts It is very clear that I provided an Identifcation card not a DL This does not match I need this refunded
C

Do not Use No Direct Customer Support and Does not Comply with NY Law

Their process for online notarization in New York is wrong I requested a notarization and instead of sending it to a NY Notary as required they had it notarized by some one in Texas The document will not be accepted in New York Courts Of course they have no way call support center to fix this issue instead you have to email I would not use this service in the future due to poor customer support and the error in processing online notarization in New York
Z

It just kept asking me take pictures

It just kept asking me to take pictures of my Driver s license no feedback just take pictures of it over and over I just went to a local notary because it works he s vaccinated and it s just easier than getting a computer to identify a driver s licensee
A

It was a terrible experience

It was a terrible experience they need to understand every person isn t a computer expert our situation was such that I was physically located in a different state and my wife was in different state I don t know what she did even though I was guiding her that they can t verify her id based on those stupid set of questions and worst thing was the profile got locked for 24 hours We needed the document urgently that was the purpose but it got locked I wonder why can t someone just verified her on camera instead of computer generated questions
Z

Destroyed Affidavit

When the notary from Texas filled out my paperwork she glossed over the fact that she was crossing out COMMONWEALTH OF PENNSYLVANIA and replacing it with JEFFERSON COUNTY TEXAS This made the affidavit null and void
D

Horrible service

Horrible service sat there staring at a ready to begin screen for over an hour and there is no way to reach out and actually contact anyone Maybe if you sit there all day you ll eventually get a notary Complete waste of time

About Onenotary

Looking for a reliable and convenient online notary service? OneNotary platform offers fully legal and secure notarization services in all 50 states.

United States

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