Onenotary Reviews

Though the notary was lovely and great to work with your site not so much I have had technical issues with your platform and not just me but also my friends who have used your services Sometimes I cannot get my verification done because the site just kept spinning and spinning and tried fir two hours Had to reschedule twice for that reason The last time I used your services one person could not see anything Their screen was blank They were able to verify but then when the notary came in they saw a completely blank screen the entire time I signed my papers and we had to reschedule so she could sign where she was supposed to on the same document The second time around I could not see anything I verified but then had a blank screen the entire time after that I sent emails each time to your help desk with no response I am very unhappy with your site and the lack of response from your supposed support staff I am in the process of finding another online service Thank you

A Notary was doing great but the files were corrupted and technical support never responded to my complaint

This was my first use It took about an hour for one doc There were several technology glitches I needed to set up video on my box That s not mentioned The video check said I was ready It was wrong More time spent You must have a cellphone with an OCR reader app on the phone That s not mentioned either I uploaded my ID docs beffore I knew that I need to OCR my ID anyway No mention that you sign the docs online Wasted time signing and digtizing docs For me the trip to the physical notary is faster and easier The good news is it finally worked

Unable to confirm my identity in the allotted time The field for filling in my drivers license wouldn t allow data entry and time expired Frustrating experience

Everything was smooth and the notary was very nice However the document had my signature in blue which created problems with my passport application I ended up not being able to use the form that I had notarized Possibly just a misunderstanding which is why I gave 2 stars vs less None the less the form was not usable

Your system has a major flaw Both myself and my wife were required to sign a Grant Deed however when attempting to connect to a notary i had to have two seperate sessions opened one for each of us which was rediculous and caused audio feedback and made the signing next to impossible Why you cant have two people in one location sitting in front of one computer working in one session signing the document is frustrating

The signed document had an error The signer s identity is unknown because it has not been included in your list of trusted certificates Appears they use IGC as their CA and that is not recognized by default Adobe CA chain

Process was very cumbersome Many steps involved It shouldn t be necessary to create an account and password for a site that will be used once or very infrequently Identity verification process should be sufficient