Onesignal Reviews

OneSignal is very expensive and poor support

OneSignal is very expensive and also their support is terrible Switch to other tools They also offer very limited subscribers that is 10k only for free

NEVER USE THEM SECURITY ZERO

Never use their services in case of hack of your Onesignal account you will have no support and they don t have any kind of protection against a unkown ip or different logins and basically attackers goes to your account change password transfer applications without one email to owner and then start spamming your users with notifications while you can t do anything in the end support doesn t exists app gets completely ruined while you can t do anything except watching as i have seen i am not the only one who faced this BE VERY CAREFUL

Awful support

Awful support They decided to give an excuse of why I didn t receive any support instead of actually replying to my question If this is the case then just disable the live support chat It have been 4 days And the fun part was I first got replied Thank you for your patience someone from our team will assist you ASAP and then hours one day after I asked for an update No replies another day Before I wrote my disappointment and received a message that they don t offer support outside their own documentation and that I can hire someone from UpWork to help me wth It was just a simply question documented already in their documentation They ve made a very bad impression on me I don t think I want to stick with them further

Please lower down your pricing

Please lower down your pricing the support team is worst improve it please We found an alternative web push notifications too heypusher that offers upto 50k subscribers free compared to yours 10k You support is very poor

complete waste of time

The support experience with OneSignal has been extremely frustrating I had to go through verification with two different people answering the same questions twice Even after all that they required me to create an email template so they could review it Despite this my account still hasn t been verified and they ve ignored all my messages on live support I only have 30 subscribers so this level of hassle seems unnecessary Additionally the platform itself has constant issues it logs me out every minute and frequently displays errors like Something went wrong while fetching your segments Please try again Overall using OneSignal feels like a complete waste of time

BAD EXPERIENCE WITH SUPPORT BAD SOLUTION

The support is made up of BOTS that send you the same response Very bad experience they send you documentation links that you respect and it doesn t work you come back and they answer you after 3 hours with the same first question There s no support it s just misconfigured BOTs plus questions You re going to waste your time A lot of maketing for nothing the solution doesn t work

Bad Support

Not the best service for the app I am trying to make awful support Takes hours or days for support to arrive

Terrible customer support API does not work as excpected

Terrible customer support Formal answers Strange questions absolutely irrelevant to my question Waiting for an answer for hours even days Changes to API without any notifications that caused our system to stop working API does not work as described in the documentation