Ovh Reviews

The absolute worst vps provider slow in processing orders clueless customer service eventually agreed to refund me but never issued it I had to raise a case with paypal they even had the guts to say I did receive the item Thankfully I had screenshots of their my order list showing the cancellation and communication from their customer service agent promising the refund

I ve used OVH for years with bare metal servers and they ve generally been fine But now I tried to move a domain away and they are useless The domain hasn t moved and all they do it point you to the help docs which don t help at all Also the reason for moving the domain is because OVH email servers are blacklisted so sending emails is hit and miss Not recommended

OVH are thieves i stopped all the services in a month and but still they are billing me

They re utterly uninterested in helping even when they delete services without authorisation They do not read all of your questions and take an absolute age to respond NOT RECOMMENDED

Support does not exist Their rescue boot system is in French lol The hardware is ancient and worn out You will for sure have disk failures if you rent a server for more than a month and then it will take them weeks to fix it if they even respond at all Their IP addresses are cancer every site has them blocked for abuse so if you re planning on routing your internet connection via a server there forget it

My account was blocked due to not submitting verification documents on time my mistake I admit However I sent the required documents the same day my account was blocked Despite this 17 days have passed and my account is still blocked with no resolution in sight The support team is a nightmare to deal with they can t provide a specific date for when my account will be unlocked and continuously avoid giving clear answers My documents haven t been verified and no one can say when this will happen I plan to file an official complaint and request a refund This kind of customer service is completely unacceptable

Pure quality scammed company I ll never recommend this company to anyone Customer service is crap They seem not knowing what they do Kept transferring me to all kinds of departments regards to a refund Daniel O who another silly person asking unnecessary questions and cut the phone of me Stood on phone for over 1 hour all they came out is we can t help you We will send you step by step to install your vps But nothing seems done Shit company

After you order services they block them for existing reasons and make you redo the order and send your money in 30 days but forget about this aspect

I rented two dedicated servers from OVH based on their advertised support for Windows Server 2025 Datacenter clearly shown on product pages including for UK customers via ovh co uk This feature does not exist OVH support confirmed in writing that Windows Server 2025 is not compatible My refund request was denied even though the product does not match the contract OVH continues to advertise this across all regions knowingly misleading customers This constitutes Breach of contractFalse and misleading advertisingViolation of the UK Consumer Rights Act 2015 goods services must match descriptionViolation of 5 of the German UWG Unfair Competition Law Violation of EU Directive 2005 29 EC unfair commercial practiceAnd potentially fraud under 263 German Criminal Code StGB I have documented The product pages Archive snapshots Support confirmations Tickets proving OVH refused to solve the issueIf OVH does not reverse these contracts immediately I will Report the case to UK Trading Standards and the Advertising Standards Authority ASA File a fraud complaint in GermanyContinue to escalate via PayPal legal channels and public communicationOVH is no longer acting in error it s a pattern of deliberate systemic deception Update Fall wurde gel stNach l ngerer Auseinandersetzung wurde mein Fall durch OVHcloud mittlerweile vollst ndig gel st Die R ckerstattung wurde durchgef hrt die betroffenen Server wurden entfernt und der Fall ist damit aus meiner Sicht abgeschlossen Allerdings m chte ich auch transparent festhalten Ohne den ffentlichen Druck auf sozialen Netzwerken umfangreiche Dokumentation und die Weiterleitung an die Claim-Abteilung h tte der normale Support das Ticket vermutlich weiterhin ignoriert oder geschlossen Die urspr nglich beworbenen Eigenschaften der Server waren tats chlich nicht wie beschrieben verf gbar das wurde mir sp ter auch schriftlich best tigt Dass es erst dieser Eskalation bedurfte bleibt schade aber ich anerkenne dass OVHcloud letztlich reagiert und die R ckabwicklung erm glicht hat Ich hoffe das Unternehmen nimmt diese F lle k nftig ernster im Sinne der Kundenzufriedenheit und Rechtskonformit t Update Case resolvedAfter an extended dispute my case with OVHcloud has now been fully resolved The refund was processed the affected servers have been removed from my account and from my perspective the matter is now closed That said I want to be transparent It sadly required public pressure daily documentation and escalation to the Claim Department to reach this outcome The servers I ordered were not compatible with the features advertised as OVH later confirmed in writing It s unfortunate that such escalation was necessary but I acknowledge that OVHcloud ultimately acted and allowed a fair resolution I hope they take similar customer issues more seriously in the future in the interest of transparency accountability and legal compliance

I ordered a dedicated server from OVH I raised a ticket to support for issue while installating custom image I was surprised that revert is coming after 4hr to 12 hr and that is also not proper So i cancelled the server but they are denying refund Support service is not good at also Also they have limited time support timings of 12 hrs rest time no response