Owcdigital Reviews

Bought a 480GB Kit for my MBA 2015 at

Support not existing Bought a 480GB SSD Kit for my MBA 2015 at an EU reseller MacUpgrade OWC - NewerTech Shop which actually has a email OWC email address The USB enclosure does not work The EU shop does not respond at all to my request for support on this The US OWC responds but I will have to send the USB enclosure to the US which will cost me 85 of the enclosures value When complaining about this procedure there is no response at all So now I just have a way overpriced SSD with this not working USB box Case 00506684

Mac just went barely past 90 days

Mac just went barely past 90 days Screen flickering - likely a main board video defect OWC shuts down immediate request to assist No help whatsoever So sorry is all I get - and on my own with a useless Mac 100 days old Don t purchase from this company

OWC products - DO NOT buy

I m not writing very often a review however with OWC I had a product a bit out of warranty 40 days no goodwill was applied I had very little responses to my messages I wouldn t buy any products from OWC any more

OWC flagged my review because their

OWC flagged my review because their customer service was lacking so I m here yet again to warn everyone that this business scammed me out of 50 dollars My charger broke just over a year in and they are refusing to replace it citing the warranty expired just over a year in They are offering a 15 discount on a replacement charger I will literally never buy anything from this company ever again It is SO unethical for a company to treat a customer this way much less flagging truthful reviews Shame Update As usual this company refuses to do anything I m sorry but your sorry does nothing to help me Just know my 8 year old frayed original MagSafe charger is still going strong while your brand new charger broke with nearly zero wear and tear

Horrible horrible experience today

Horrible horrible experience today Be aware of the Parallels discount deals and their deals in general It s very sleezy bait and switch marketing I purchased a hard drive through the Parallels promotion that I ended up not needing unopened Not only did I have to pay for return shipping I was only issued half my refund because they worked the sleezy promotion into the equation in which I was still forced to pay for the digital software that I will never use

Customer Service

I had my second disappointing experience with OWC customer service today Seems like the CSRs are on a tight time allowance per call and do not take the time to read the question First time the CSR looked for key words in questions and my responses and provided a response without actually reading all of the message content Answers were garbage Second time I asked about a feature for a specific external case The response was some cases have the feature and some don t Huh

No longer on our approved vendor list

No longer on our approved vendor list for a number of reasons ranging from poor quality products and poor customer service Most recently ordered a computer shown on their site and it took them about 1 days to contact me to let me know they did not in fact have it in stock nor did they have an equal replacement Far from it Further because of this experience I had to source the product elsewhere and not only did I find it for considerably less but it also included an actual warranty with teeth and length and the routine things one expects with buying a desktop i e mouse and keyboard which their unit did not Going back still further we have purchased a number of OWC branded HDs and they seem to all suffer from the same early failure rate leading me to imagine they are using inferior grade drives All of this coupled with a number of unpleasant to rude customer service experiences leaves me to conclude this is not a AAA vendor

Defective laptop 150 restocking fee to return

I ordered a refurbished laptop that was found to be defective when received It was an obvious and consistent issue I requested a return authorization which they provided But when they received it they kept a 150 restocking fee plus the shipping charges I paid After multiple times of contacting them the final word from them was that their techs were unable to duplicate the issue so they were not going to honor a full refund It was very obviously defective Something isn t right at OWC

Excellent gear but NO SUPPORT

Excellent gear until something goes wrong Support is understaffed and cannot help in any relevant way - you are left to your own devices I purchased several of their most expensive thunderbolt docks and neither had gone wrong in the past until one failed It s a basic software driver glitch but they have been unable to resolve it for two months It seems like they re on a 30s-per-ticket quota They disqualified themselves as a provider of professional equipment If you rely on these devices in a professional environment DO NOT BUY find a compatible alternative pay more and save money and time on support