Based on authentic user experiences
Giedr A
6734 reviews
N/A
10 months ago
Cannot get money back
It s been 6 weeks now and we re still waiting for a refund From product quality to delivery to custom service everything with this company has been the worst I have not had such rubbish experience with any business before Shop elsewhere if your mental health is important to you
Mr Mark Daglish
6734 reviews
N/A
10 months ago
Poor customer service poor detail
What can I say ordered 5 weeks in advance as recommended 1 week before delivery date phoned for an update Carl the so called manager screened my calls for a couple of days I finally got through to the owner who finally got Carl to answer one of my calls No panels as they have had issues with the insulation supplier reading other reviews not the first time this has happened Agreed a further delivery date further into September as previous called a week before to get an update on the delivery Carl screening my calls again It took an email threatening legal action and me promising to picket the factory before he would answer NO PANELS AGAIN the factory had issues with flooding was the reply when Carl finally answered a call We arranged a date 2 weeks from the call I rearranged my leave again to start the build Called one week before the delivery more screening after calling Carl on all four numbers finally got through NO PANELS AGAIN Same problem with their supplier they could deliver some the 5 days later but not all they would be the following day I changed my leave again after complaining to the owner that Carl shouldn t stick his head in the sand when things become difficult I finally get a call on the promised delivery day you guessed it NO PANELS again We can deliver some the following day I eagerly awaited delivery only to receive a call from Carl finally customer management they still have an issue with the supplier they have insulation for walls and roof panels but not the floor Not sure how you start a build from the roof down I suggested they swap the order and I use the thicker panels for the floor which was agreed So 2 days into my leave I get half the delivery with a promise of further delivery on the Monday when did they arrive Tuesday afternoon apparently school half term and WFH are more important than customers who have had multiple delayed deliveries over numerous weeks I did get some free cuts and the larger panels for free which did mean additional lumber purchase so no gain for me Top tip measure any cut panels I have a number that should be the same length Also check the insulation grooves poor cutting meant a frustated afternoon of fitting a final floor panel
S J Mehran
6734 reviews
N/A
10 months ago
Very professional and great company
Carl was very helpful throughout out the project He offered cutting the walls for me to my measurements and he did a great job Delivered on time and all fitted without any issue Highly recommended Thanks Carl and Oxfordshire SIPs again
Simon
6734 reviews
N/A
10 months ago
Great product and excellent service
I ve spent many hours researching SIP building techniques for my DIY Garden Office project and I ve finally been able to put it into practice I couldn t be more happy with the results but also the excellent service I received from Oxfordshire SIPs As a complete novice to SIPs I had lots of questions which the team took their time to explain to me I can t fault the quality or service that was provided and I would highly recommend them
Challenger
6734 reviews
N/A
10 months ago
Just up the road
Initially I was attracted by their locality and then uponcontact by the confident service I received Price was a little less important to me than the lead time quoted and honoured of 3 weeks for the 4 x 3 SIPS kit but a little bonus was a delivery fee of only 100 rather than 400 other firms were charging Even better it all slotted together 0into My Garden Room with very little fuss Recommended
Neil
6734 reviews
N/A
10 months ago
SIPS building supplied erected
We had an initial meeting with Carl at their premises to discuss the design we settled on a bespoke design to fit into the corner of our garden which isn t square quite an awkward shape We were nervous of using a small company as we were pushed for time but were told it would take about 5 weeks They supplied and fitted our building on the week promised which was remarkably quick during a busy time of year when the weather was challenging The fitting team sorry don t know their names were friendly efficient and very tidy Overall a great service from start to finishVery impressed with the quality and service thanks Carl team Neil C Oxfordshire
