Packagingnow Reviews

Great product fast delivery

Good price general delivery time on a standard tariff - next day was available

Very pleased with boxes good quality and a good price although delivery a bit slow

Fast delivery and good value Although wasted over a meter of my order due to stickers and tape But high quality otherwise

Dear Packaging now Thousand apologies this post was meant for another company I would like to retract this review for Packaging Now They delivered my parcel on time and in good order Once again apologies for this error on my part Jacqueline

Good communication and delivery schedule however only used one wrap around so far and had to sellotape it as the sticky part didn t stick not a problem but shouldn t have to sellotape it

Helpful service just a shame they arrived a little later than planned but wasn t PNs fault Product was very good and we will be purchasing again

Good quality packaging and just the size I was looking for

I ve used Packaging Now for a few years now to get various products for my mail order company I ve always found them to be swift and efficient and the goods well priced However when we had a problem with a courier repeatedly not delivering my goods despite the courier claiming otherwise they went to extraordinary lengths to resolve this for me Accordingly I went from raging about the situation to being very impressed with the customer service Good job and special thanks to Mani

I have tried to update a previous review but for some reason when I did my original review it did not link to my account so I can t I had an order dispatched on the 3rd December and by 10th december it was still not here I e-mailed twice had no reponse I called and they said they had e-mailed but my order was being held with DHL They said they would arrange for a new order to be dispatched next day with a different courier I e-mailed later on to ask for the original tracking which I did not get and also for written confirmation of the new order I got the new order and also on that same day 11th december I also received the order from DHL which sadly was soaking wet not good for paper and cardboard so it was a very good job my other order came because I had to throw the other packaging away as it was too wet to be used which was a shame I really do appreciate them sending more packaging but it was a shame it took a review on here to get them to respond to me via e-mail The packaging is great and fantastic value it really is I can t fault them there as it is super quality The big problem is not responding to e-mails even after having called them I know we are all busy right now but when I have an order that is missing it would have been nice to have them respond It would also be good to get some tracking from them too so you can track your own order as I had no idea when if my order would arrive I also would perhaps look at not using DHL as they really have let you down badly by leaving my order I also see others have had this too in their warehouse to be left to get soaking wet as it is not fair on you as a company to have a courier service let you down like this and I know that once it is with a courier it is not in your control but they have sadly caused a big part of the issue here with this whole order but not getting any e-mail responses back when asked 3 times for tracking etc did not help either I would use this company again as I really like the packaging but had to mark 4 stars due to the issues with being in contact with them etc I really am sorry I hope that when I make another order with you things might have improved