Paddywagontours Reviews

Watch out Agency

Don t recommend this tour agency Very rude and disorganised We departed late and there wasn t any comments on the stops so wasn t much of a tour as just passing by those places Everyone keeps waiting for the bus till bus driver arrives then everyone is heading to bus driver asking is this the bus for the tour Omg no one from Paddywagon to assist us could even see a lady cancelled the tour due to the same problems We feel that the advertising of this holiday was misleading the organisation poor and the cost too If we known what it was really going to be like we definitely not have chosen it

Giant s Causeway day trip from Belfast

We were scheduled to take the Giant s Causeway day trip from Belfast today but were ridiculously screwed over We arrived at the pick up spot roughly 9 minutes early just to see the tour bus already pulling off I ran up to try and flag it down just for it to keep driving We were then approached by a tour guide Rachel who said not to worry there s another smaller bus waiting for us down the street We made our way over to the bus just to find out that it was full aside from one seat One out of the four of us waiting to board were able to claim a seat while three of us were left outside We were reassured that the bus we saw pulling out earlier was going to come back for us shortly but after 45 minutes it was nowhere to be found We called the company and were told the bus isn t actually coming and it was our fault we missed it When we corrected the reality he had to call to verify that our story was correct Alas he was told we were telling the truth and then only offered us a refund not a solution We had to find our own way to the Causeway despite booking this tour several weeks in advance

Do not book this company

Do not book this company Terrible customer service On our booking email there was no details about arriving at the bus stop 5-10 minutes early for our full day Belfast day tour So we arrived on time 8 15am and the bus left right in-front of us Absolutely terrible when people have paid good money to visit Dublin for the tour Our day was wasted and we were so disappointed to miss this experience We have called the head office hundreds of times with no response It s just terrible The students who take free walking tours around the city care provide better customer service More care should be taken

Never recommend

The staff is definitely rude and improfessional I feel very uncomfortable in the coach because of the terrible driving We also had to stay in the highway for more than one hour while the driver didn t even try to explain Will never reommend to anyone

They treated us like a disposable tourist

My husband and I booked a bus tour from Limerick to Dingle Here s the thing - the whole experience felt super disorganized First off there was no itinerary which meant we had no idea about the two surprise stops in Killarney Then at one of these stops there was a massive communication breakdown The driver told us me and my husband to meet at the Kilarney Coach Park in 45 minutes but with no details and multiple Coach Parks it was chaos for tourists like us relying on Google Maps Needless to say we totally missed the bus to Dingle And again I had to call them back to know where and when to get the bus back to Limerick because they don t offer an itinerary and they know they are wrong Furious and frankly we missed Dingle on a sunny day we emailed the company asking for a refund or replacement tickets But they just kept brushing us off saying other passengers managed to find the bus Seriously Isn t clear communication and customer service supposed to be a priority for tour companies Honestly based on this whole mess and the bad reviews I ve seen online it feels like they just see tourists as a quick buck and don t care about repeat business Here I am living in Ireland for a year and they treated me like a disposable tourist I even have the emails to prove I tried to resolve it but they just kept shutting us down

AVOID

AVOID HORRIBLE NO CUSTOMER SERVICE NOT TO BE TRUSTED Wife and friends booked 2 day trip Dublin-Cork-Dublin 2nd day they were left at The Cliffs of Moher Driver told them trip had changed without any explanation Had to make it back to Dublin by other means Driver Kevin offered no help Head office asked them to send an email with their issues Ireland is wonderful but do yourself a favour and avoid this company as they will ruin the experience AVOID

Cruise ship unable to dock in Dublin

Our cruise ship could not dock due to high seas so we missed the Dublin port Contacted Paddywagon several times to ask for a refund Paddywagon already had my money so they did not even bother responding to my email Poor customer service

STRANDED ON A HIGHWAY

The driver left us stranded on a highway 80km from Dublin because he was in a rush to finish the tour early on Christmas Eve Despite sending multiple emails we received no response and no refund was provided Exercise caution when dealing with this company If they eventually provide assistance I may reconsider and update my review