J
Julie Taylor
Don t care about dogs safety
I ve bought from here with no problems top quality on this occasion I had a complaint with a lead the clip on 3 separate walks has come unclipped from the ring on the harness she s a puppy at 1 yr old and the 3rd time she ran in front of a car luckily she s ok the car stopped but was a frightening experience for her and me so after this time got InTouch to see if i could have a replacement lead i was asked to send video evidence of this happening how can i walk my dog a video at the same time after explaining this they still insisted on video footage i don t know when this is going to happen and they don t seem concerned about my little dogs safety either after me sending a reply saying a few words about the fuss of replacing a lead and me telling them I m leaving a bad review to do with returning items they replied with send the lead back we will inspect it which is what should of been said from the start none of this nonsense of video footage They don t seem to care about people s pets safety I ve never had such fuss in returning an item