Petlog Reviews

Good customer service

I was having problems logging into my account to change my address I rang and spoke to Natalie who was very helpful friendly and patient She talked me through the process Success

Checking on my dogs chip and changing

Checking on my dogs chip and changing address was made simple and easily navigated without any botherThanks Kay

Natalie was the person I spoke to

Natalie was the person I spoke to Extremely helpful sorted the problems I had with a very pleasant manner would not hesitate to get in touch again

A vital service for pet ownersApart from the very long intro to get

Apart from the very long intro to get to speak to someone in person not ideal when you re in a state of panic waiting to report a lost pet the end result was helpful calming and practical apart from trying to get me to upgrade When I called back to advise my pet was found again a long intro to get through through the myriad of press this press that the person I spoke to was as relieved as me and sooo friendly and understanding A good experience on the whole grateful this service exists

Very helpful and efficient service

Very helpful and efficient service today from a lovely member of your staff Put my mind at rest that my two dogs were definitely registered with their microchips after I had a scam e mail about their microchips

Simply Quick and Efficient

The advisor was friendly and helpful but equally efficient in processing my change of ownership for the pet The online website appeared to keep on changing the dogs breed which may need looking into by the web support team

Kay was really lovely and very helpful

Kay was really lovely and very helpful getting my payment sorted and transferring my details on to my dogs micro chip

I found the experience very easy

I found the experience very easy Natalie was very helpful and led me through the whole process She was very knowledgeable and understanding of my situation Thank you Natalie