


Based on authentic user experiences
Denise White
6734 reviews
N/A
1 year ago
I ordered a compass back in August and
I ordered a compass back in August and it still hasn t arrived I have email the company asking where it is and what is going on and all I get is we will find your package for you I don t want my package anymore I just want a refund I have already reported them as a fraudulent business this company is a total scam Update even though the company responded to this post I still have not gotten a refund Everything they say is a lie
casey miller
6734 reviews
N/A
1 year ago
I got an email from petlove that they
I got an email from petlove that they would check on my order after there review they stated that my order was lost and they would confirm with the post office and then re-send my order Still nothing they replied to me only once Didn t give me a be tracking number either I m so upset this gift was a birthday gift for my boyfriend back in September
Breanna
6734 reviews
N/A
1 year ago
After waiting 2 plus months for the
After waiting 2 plus months for the compass I ordered for a birthday gift which didn t arrive on time it was scratched and had fingerprints all over it and just looked dirty When I took it out of the bag to see if I could clean it up I find out that it doesn t even open DO NOT WASTE YOUR TIME OR MONEY on buying from this company
Cassandra Perez
6734 reviews
N/A
1 year ago
Do not order from them
Do not order from them I placed an order before christmas December 16th I did not receive my order until January 19th I ordered a trucker key chain that was to go to my boyfriend from his kids they sent me a carriage which looked nothing like what I ordered I sent 2 emails just to hear back from someone all to be told they can only offer me a 20 refund based off the purchase price not even off the full price I paid When I requested for a full refund or replacement of my item they said I would only get a full refund after I sent the order back to some address in China when their website has an address listed in the United States This company is a scam and can not even deliver what their own website is advertising
Patrice C
6734 reviews
N/A
1 year ago
I bought an item on September 22nd
I bought an item on September 22nd 2020 A very personal item for my girlfriend It s the very first Christmas gift I got for our first Christmas together I was like if I order in September it s going to be on time for the holidays right Wrong I have a useless tracking number I wrote 3 or 4 emails there s no phone number or anything to reach them I think it s a scam We all should report it to social media so that other people like us won t get robbed by them
Kelley Harder
6734 reviews
N/A
1 year ago
No response from the company
I placed an order last week late at night Early the next morning I saw that shipping time was extended and I would not get it in time I immediately tried to contact the company to cancel my order but they will not respond I have now left 4 emails as of this morning I have already gone another avenue so do not wish to receive this order anymore but cannot even get the company to respond to me which I see is a common theme by other reviews It is very irritating and I definitely will not be ordering from this company in the future
Caitlin Rose
6734 reviews
N/A
1 year ago
Terrible customer service
I ordered two items on 11 24 2020 received a confirmation email and a shipping email on 11 30 2020 I understood it could take up to 4 weeks and haven t thought a lot about it but now these are the only gifts I m waiting on I checked the shipping info only to be redirected to a website that says on 11 30 2020 China to United States Having no further updates in 2 weeks and the site stating they are located out of Minnesota I was concerned and contacted them via email 3 days ago and have yet to receive any type of response I care less about receiving the items on time and more about just receiving them in general I understand it s the busy season however it s been almost 5 weeks at this point Terrible customer service Will never use them again or recommend them
Katy Lissau
6734 reviews
N/A
1 year ago
I ordered October 22nd
I ordered October 22nd I m in a long distance relationship and this gift was extremely important for Christmas I did read it can take up to 4 weeks but ordering 8 weeks in advance I felt like it s more than enough time Now stores have closed and I m stuck without a gift and was told the gift was lost and a replacement would be ordered Still nothing and now no response by email
Roberta Combochi
6734 reviews
N/A
1 year ago
Scam
I should have checked the reviews before making a purchase My order apparently was shipped over a month ago but that s all the tracking shows No updates since then I sent at least 3 emails about this and got no replies whatsoever This is terrible customer service Never again
Joseph Massey
6734 reviews
N/A
1 year ago
Still waiting for a reply
While I just ordered multiple items from this company I am starting to wonder if I should have or not I have sent the company multiple emails to try to cancel an order that I made a mistake in the personalization but have not heard back from the company and I sent them all within their 24 hr cancellation limit Looking at Amazon and Etsy I am realizing how much I over paid Hopefully I will get my items soon or I am just going to call my credit card company and have them cancel the payments because Amazon sure can and has better customer service Y all don t even provide a number to call for help Save y alls money