Phocafe Reviews

One of the worst experiences I ve had

One of the worst experiences I ve had visiting a restaurant for a very long time I love Vietnamese food but hadn t tried Pho so I thought I d take the family for a Christmas treat to the Pho restaurant in Guildford I booked a table for 5 well in advance and looked forward to the evening with my family I got a confirmation text to check we were still coming and said yes to that We were all set to go Then it all went horribly wrong I was called mid afternoon on the day we had booked and told there would be no wok based meals available as something was wrong in the kitchen Slightly annoying but there was plenty else on the meal for all us to enjoy so I wasn t too bothered I should have asked exactly what the issue was though as I might have saved my time later on but more on that below After attending an event earlier in the evening we arrived at 8 30pm for our booking At the door we were greeted by a member of staff who told us the restaurant would be closed at 9pm due to I think she said staffing issues We would have less than 30 minutes to select our food and eat it Obviously not enough time I asked why I wasn t called and told the situation so we could have picked another restaurant in Guildford or not travelled 30 mins for us and wasted a journey The staff member told me it was hectic too hectic to spend 30 seconds on the phone or send a text Really But they called me earlier to tell me the wok problem It would have been nice to at least have been given more details or perhaps the truth We tried to find another place to eat but it was getting late and as it was the week before Christmas everywhere was busy and full We ended up heading home extremely disappointed I expected a call or message from the restaurant next day to apologise and perhaps offer some kind of discount should we wish to return As you might have guessed I got nothing Three days later though I did get two different emails from Pho - one to tell me Thank you for dining with us and the second We would appreciate your feedback about your experience at Pho Guildford Brilliant Their dysfunctional customer communications actually made me and the family laugh Joking aside though it s kind of pathetic Actually it s really pathetic My advice to you don t bother with Pho they re a mess And to anyone from Pho if you are reading this this Please don t bother apologising or trying to offer me any kind of discounted meal I won t be coming back and nor will any of my friends and family If your treat your staff like you treat your customers I m not surprised you have staffing issues Spend your time fixing the shambles you have in your restaurant and with your staff so you don t disappoint any more families or customers around especially around Christmas

This is not authentic Vietnamese food

This is not authentic Vietnamese food The pho is 75 water 20 noodle and you guessed it 5 chicken The little chicken I did get was so dry it was impossible to eat it I mentioned this to the waitress and she didn t take my complaint seriously Please avoid the Canary Wharf branch as you will be very disappointed

If I could do a 0 5 review I would

If I could do a 0 5 review I would 13 for a curry which is cheap But not when the rice is burnt and the curry tastes horrid Chicken was so plain I thought it was killed and thrown on the plate instantly I swallowed something sour in the curry which after that I refused to eat anymore I was then vomiting at the next place I went to and 3 hours later have a distinctive taste in my throat I m calling it the house of throat as the only thing that had excitement and joy was my tonsils getting blasted from reverse distinctive

No room

Would liked to have tried but they said no table available we counted at least 8 empty tables they don t want business so I wouldn t bother plenty good restaurants around the area

I used to really enjoy Pho and bought

I used to really enjoy Pho and bought into the fact it seems healthy and it may be I have asked on multiple occasions in person and via email for them to provide sodium content of their dishes This has been met with a resounding deafness of silence so loud that my mind can only think they are hiding something In person if the staff is unaware they happily say I ll find out they return and say something sheepishly along the lines of we don t have that information I can no longer support Pho and it s claims of being healthy if they can t simply publish all of their nutrition instead of just the topics they want to showcase Now that I ve looked at their product from a viewpoint of this company just wants to make money I realize their portions seem huge mostly salt water while any protein is very small Just not worth it make it at home since it s super simple

Bad service at Pho Cardiff City centre

We were staying at Cardiff city centre and ordered dinner from Pho via deliveroo The order came sealed but to our utter surprise it had only one order and was missing the other order plus cutlery On calling the restaurant they were very unapologetic and said ithey can t do anything and we can contact deliveroo On going on deliveroo app there was no option to ask restaurant to send missing item and was just a refund they offered It s the restaurant fault I would say as the order package came sealed so they should have made sure they dispatched the full order We were left with one of us hungry irritated and had to reorder from a diff restaurant V bad experience with Pho restaurant Cardiff City Centre

Pho Canary Wharf - unprofessional behaviour

I recently visited the Pho restaurant in Canary Wharf with my 4-month-old baby in a pushchair and my wife Despite half of the tables being empty we were told by the waitress that we could not sit at certain tables due to company policy Later I politely asked another customer if they would mind switching seats with us and they kindly agreed Immediately after the manager Tom approached us and warned that we are not allowed to ask other customers to change seats I explained politely that we had already spoken to a team member and had simply asked for a change Tom then politely asked us to leave the store I felt threatened by his words and attitude so we left This behavior is unacceptable under any conditions Following this incident I contacted senior management about the unacceptable behavior and the unsatisfactory explanation I received No one including the general manager has apologized for this horrible experience Instead it seems they are implying that I am the one who behaved inappropriately I was expecting someone from Pho to give me a simple phone call to apologize to me and my family Clearly that is not part of their company s practices Even the way they handle emails is unprofessional which perhaps explains why store managers feel justified in attacking clients I will never visit a Pho restaurant again and will ensure that this behavior and the company policy of intimidating clients are made known to the public I want others to be aware of how poorly we were treated so that they do not become victims like my family and me Ibrahim

Beware of Phone THEFT at Pho Islington

On Friday September 6th around 2 00 PM I visited the Pho Caf in Islington for the first time Unfortunately this visit turned into a deeply traumatising experience Moments after my food had been served a typically East European man who looked like a Romanian gypsy you know the ones who beg and leave things on the tube tall big broad-shouldered round-faced approached me He was uncomfortably too close and silently placed a piece of paper with writing on my iPhone beside me on the table which I was unaware of then His demeanour immediately made me uneasy He didn t speak but evil stared at me with an unsettling almost predatory gaze I politely told him I had no cash and asked if he could leave The situation felt wrong from the start His paper even touched my food further adding to the discomfort Immediately after this man left I realised my iPhone 15 Pro Max was missing The theif had used the paper as a distraction tactic to steal it I was in a state of shock and panic searching for him but he had disappeared without a trace The feeling of violation was profound and even now I feel uneasy about eating out at restaurants This incident highlights a serious lack of security and customer care at Pho Caf Despite this apparently being a known issue in the area the staff failed to warn me or other customers of the potential for phone theft The absence of proactive measures or warnings is a serious concern and needs to be addressed immediately Had I been made aware of the risks I would have been more cautious and put my phone away Instead I was left vulnerable It is deeply troubling that the restaurant prioritises avoiding negative publicity over the safety of its customers The absence of proactive measures or warnings is telling I have decided never to return to Pho Caf and I strongly advise others to exercise extreme caution if they choose to visit This restaurant is not a safe environment and dining there means risking your meal and your valuable personal belongings

The Pho was not authentic what so ever

The Pho was not authentic what so ever It was bland watered down and also the overall experience was sub par I ce recently learnt that the owners have trademarked the Vietnamese word Pho and like a colonialist now taking over words culture and concepts the Pho tasted of disgust