Pickme Reviews

Typical PickMe Drivers

Typical PickMe Drivers This is after a pickme ride with my 2 kids today Endless unwanted calls and messages This is the third complaint for this month Drunk drivers careless drivers and now this

Is there any policy that you don t accept complaints about riders

Is there any policy that you don t accept Complaints about riders and the customer support team should be somewhat supportive for the customer But they just ignore if a complaint is made I ve booked a ride on 23rd august 2023 for my brother through the for a friend option And in the app the location was correct A TUK rider named Dayan AAS 2674 accepted the trip and in the app he was 6 minutes away When the rider called my brother he has told that he s in Battaramulla So we asked him to cancel the ride as he s far away but he didnt And when i called him he scolded me that who am i to call him and he has no option to cancel it he isn t even aware that there s an option to book rides for a friend so i said then okay i ll do it and again he has called my brother and scolded him as well and then he started the trip ended the trip changed the drop location to another address and it has entered as i ve paid in cash as well how is that even possible When i call the customer care to lodge a complaint they just ignored it and said that it s my fault that i ve entered the drop location wrong But i wanted to lodge a complaint about the rider because he scolded me with harsh words but again they were pointing at me about a wrong location I ve all the screenshots and records of the whole booking and the customer support was like okay our team will get back to you but no complaints lodged no responseFIRST TEACH MANNERS AND ETHICS TO YOUR SO CALLED CUSTOMER SUPPORT TEAM I don t know that you ll block me from using pickme because something similar happened to my husband when using pickme food IF YOU RE CUSTOMER SUPPORT TEAM CANNOT SUPPORT IN ANY WAY JUST CLOSE THAT DEPARTMENT

Expect to be scammed by drivers constantly

I ve never experienced so many issues with a taxi app My partner and I used it whilst travelling in Sri Lanka as the prices were very reasonable but we had nothing but issues and every ride we took felt like a battle We had drivers cancel on us without reason We had drivers try and scam us out of more money One drivers phone died during our trip so he couldn t end the trip when we reached our destination so he tried to get us to cancel the trip on our side and pay in cash We explained we couldn t do this as we didn t have any cash on us which is why we selected card payment before booking the trip We waited for a few minutes but his phone wouldn t charge even though we saw him switch it on and off again He then told us he would end the ride when his phone came back on We then saw on the PickMe map him driving around town to bump the price up before ending the trip so it cost us nearly double Another driver purposely took a longer rout so we had to pay more Another driver tried to tell us the price from one place to another was wrong on the app and it was an extra 8 It was hell You do have the ability to complain via the app but we had to complain so many times and they don t even refund you properly they just give credit to your account which is useless if you re on your way home Honestly such an exhausting process being constantly scammed by the drivers We maybe had only two good rides the entire time we were in Sri Lanka

The drivers can drive a longer way you pay more

The drivers can drive a longer way so you need to pay more We went from about 3 000 to 5 000 lkr because of that We complained but Pick Me answered that they believed the driver even though they could see the prize should have been around 3 000 They closed the case immediately so we could t have another say in it

I am a pickme driver i give 0 star to

I am a pickme driver i give 0 star to this f k pickme app 10Km ride this bloody app give Rs 485 petrol wasting Rs 320 and this f kers also will get they charge Rs 80 balance Rs 85 for 10KM ride and we have to return to our place so more Rs 320 petrol waste so we giving Rs -220 or we have to wait till get any hire that s not possible to return to our place fu k you now I m driving YOGO this app is always benefit for all deivers and riders i give 5 star to YOGO

The pickme app works fine but too expensive

The pickme app works fine you find a driver he finds you so far so good I had a rather long ride that was estimated to 26 000 lkr but he ended up charging me 33 000 lkr I complained to pickme but did not get any response So do not use for long trips

They are the worst i placed an order

They are the worst i placed an order through debit card and then there was a duplicate order through cash the card payment was processed Called the customer service and clearly informed to cancel the cash order insted they had cancelled the card order punt got reversed I again called them and asked them as to why they had cancelled the card order instead of the cash order duplicated They apologized and told me that to pay through card and obtain points and once the driver arrives to change the payment method to points i informed the driver when he was at the merchant s location later when he arrived he said he could not change and asked to pay cash nk one was at the house to pay cash and I had to arrange cash through neighbour

Terrible drivers

We recently used pick me in late night around 2am and discovered that the taxi took a longer route around 10 additional kilometers wanted to go to panadura from kolpity No traffic at all in the galle road at that time Bt that greedy driver used piliyandala kesbawa route for that 25 mints ride so finally it took 1hr for us to come I don t know how often this occurs although it certainly does especially if a dishonest driver beliefs he has a very tired sleepy customer after work so when you take your next ride clear route details with taxi drivers otherwise it will cost you more with these types of GREEDY drivers So feel Very disappointed about the servive Specially about the Greedy drivers who willing to do anything for rs 100

Disgusting Unethical Driver

1 A friend booked the taxi Intial estimate was 31 km Rs 3300 a mini2 Before starting he wants cash and not card3 Journey starts and immediately says can you cancel and pay cash to him so that he dosent pay 40 to pick me Pay on the screen shot Refused4 Kept insisting on taking highway saying you can claim None of his business Refused5 Ending the price is Rs 4100 and 39km s Obviously the location didn t move When questioned says he has nothing to do with it says PICK ME does it 6 When given Rs 4500 he gives 200 back saying no change conveniently Client somehow finds cash to settle Rs 4100ExperiencePathetic and negativeProposedDo your checks OptionsHave female drivers registered for choiceEndingDon t let drivers like this tarnish PICK ME image and fellow drivers Usually i give 5 s but today only zero and since i cant post without a star due to technically just marking 1 ThanksReference 599879783 Vehicle MiniBtw the complaint is on pickme reviews even after 2 days no one called to apologize let alone the refund of the extra charges