Ponko Reviews

Following my earlier review and the companys reply I would certainly dispute some of the comments in their response I will only take issue regarding the second vehicle viewed and purchased although their remarks regarding the first vehicle have been glossed over As said in my first review I did specifically ask that the vehicle should not be started before my arrival However as my visit was some 24 hours ahead there was ample time for the vehicle to be valeted and left overnight for my requested cold start the following morning Their reply omitted any comment regarding the condition of the battery - checked and confirmed as ok after the jump start and test drive Neither did they comment on my need to replace the battery 24 hours later The salesman did not point out the lack of luggage cover or drivers handbooks These were items I queried after the test drive and not disclosed by salesman of his own volition In the matter of the second key this was only advised by salesman after purchase had been completed I can say if I had been made aware of this issue before signing and paying for vehicle I would have withdrawn from purchase I can advise after negotiation I reluctantly accepted a discount of 300 Had I known it would cost in excess of 1250 to replace these items including the battery and rear light lens I would gladly have lost my 200 deposit Of course my costs mentioned do not include the service needed which cost a further 260 Their reply conveniently skirts around the real issues I raised and tends to indulge in self praise and spin My views have not changed from my first response and their reply in my view confirms that there are issues with management and workshops Following my second review above in response to Reed Autos second response I can advise that contact with a Director was made on the 8th November in relation to the issues I had raised and I was offered a refund for the cost of the replacement battery I had to purchase one day after delivery Although this refund is gratefully accepted and goes someway to restoring a bit of confidence in their protocols and procedures I still feel a more generous offer to refund other significant costs would have been more appropriate However the fact that a Director listened to my complaints advises that he has taken them on board to prevent similar situations occurring with future sales is a good sign of their desire to provide customer satisfaction

On arrival and up to point of sale customer service was very good and was happy with the salesperson who was my point of contact On the day of sale I was told the previous owner did not hand over the V5C logbook and therefore I would need to go to the post office to get a new one and tax the car Without realising the severity of this I drove the car home and as the post office was now closed intended to arrange this the next working day On the Monday I drove to work and taxed the car at lunchtime but unfortunately the car had already been clamped for being an untaxed vehicle Given that an administration fee was charged as part of the sale and being fully aware that the logbook was unavailable I was disappointed that this issue was not made clear earlier in our conversations regarding purchase of the car Perhaps I should have known better but would still have expected more consideration from the seller on this matter Later in the week I also notice that the passenger side had several scratches all along the paintwork just below the window Unfortunately these are easily missed when wet which I suspect is why they were not spotted on initial inspection Again given that I was led to believe this dealership is a reputable firm I was disappointed that this was not mentioned during my initial visit or conversation thereafter When I questioned this matter I was told it was my fault for not pointing this out on inspection of the car This again fell way short of the customer service I expected from a reputable car dealership Perhaps I was naive on both of these matters and indeed some people reading this will think I should have known better but others it may be of help to so please be careful

I ve had recent dealings this and last year with Reed Autos Last year we got a car on finance via them When on the phone and in person they were very friendly and helpful In my experience though I found I had to chase them up alot they would very rarely return calls when they said they would The 2 negatives I found last year was that I wasn t able to see the car I had chosen on finance until all the forms had been completed and signed Also an issue arose with the car during the first 3 months of which it s covered by warranty Funnily enough even after making numerous phone calls I could never get hold of anyone to talk to to sort the problem out and they NEVER returned calls like they said they would In the end I had to pay for the repair myself Now I ve recently been offered 10k finance as I m looking to get a newer car I found a suitable car they have for sale but yet again I find they are not returning calls when they say they will and I m having to phone daily to get updates and get it all arranged You would have thought they would have been keen to make a sale Anyway Ive decided not to pursue it anymore - why should I chase them constantly I ll probably look at other dealers now for a suitable newer car So they ve missed out on a sale Don t get me wrong they are a friendly and helpful bunch when it suits them

Jacob was excellent and came back to me for finding a solution to our problem

Not a great initial impression as we d made an appointment on the phone to be shown a car yet when we were approached in the car yard it seemed to be a surprise Had a good test drive with Jake who was then helpful and answered our questions well and went on to take our deposit for the car The outside of the car was clean yet the engine bay didn t look as if it had been cleaned so the asked for this to be cleaned for pick up Lack of communication between team members when it came to the collection day Erica stepped in and was really helpful on the day and took care of remaining paperwork and payment and covered everything in great detail making sure we were happy before leaving Got the car home and found a faulty cap on the coolant tank not happy as it leaked absolutely everywhere called the office in the morning and didn t have to wait too long for a response The team quickly replaced the part for us to pick up and we really apologetic for the mishap Overall we were treated well

I rang up to enquire about a car and a very helpful salesman talked me through everything told me alot about the car so I had a think about it overnight The next day I ring to book an appointment to see said car but was told the chap I spoke to was busy so he d get him to call me back After 4 hours of waiting I had no call back so had to ring back again no apology from chap that took the message beforehand I purchased the car transfered my money the next day and was told we will ring you back and tell you if its gone through Yet again no phone call back after 3 hours I knew it had gone through 2 hours beforehand Yet again I had to ring up to ask what was going on to be told oh yes your money has gone through you can now collect the car Basically look after your customers and ring them when you say you will or ask them to call back if you know you can t Apart from that all was good and a very polite Salesman sold me a car

Really good experience buying the car just a bit of a shame with the aftercare Had to chase for the log book to be put in my name this was 5 days after buying the car Then called DVLA 2 weeks later to find out why I haven t received my V5 address was filled out incorrectly so had to pay my insurance for change of personalise plate due to it being out of the 14 days

Went and brought a car Sunday and was happy with the car drive home was lovely The sales guy was brilliant to me even though they was short staffed still had lots of time for me I will happy change to 5 stars but right now I m not willing to do so because I ve gone to inspect the car properly the alloys are completely full of rust and have been badly scuffed I ve drove the car a few times to my local tescos only a few miles away and when I park up the fan stays on Even when I came out it was still on Considering I only just gave it a long drive home And I ve received no service history with the car I did message reeds auto via there message app today but unfortunately no reply Also on them short trips its drinking alot of diesal I put 40 pound in it and it gave me 380 miles I ve been to tescos once and drove it to work and back so maximum miles I would have done is no more than 6 miles and now it s saying I ve got 315 miles left If you guys could just sort all these problems out I will be happy to give 5 stars has the car apart from a few things is lovley to drive Would also like to put there was no front car mats

We were not entertained very well on the day when the car was viewed as we dis not book for an appointment It is just frustrating when all you want to do is to purchase one if their cars

I bought a Hyundai Santa fe from Reeds last week ve Price it was the cheapest on autotrader in the required specs category so I didn t negotiate Car itself is very good to driveCar shining treatment offered at a good rate-veSalesman didn t have good knowledge of the car features Although on the phone I was told the car is in immaculate condition but on initial visit I noticed the brake discs were corroded This was mentioned in the last two MOT certificates too should have been picked up Offcourse they were replaced by Reeds Autos along with a fresh MOT before we took delivery I initially paid for delivery of the vehicle to my home but Reed couldn t arranged it So I had no choice but to take the 3 hour train journey to pick it up my self What disappointed me the most was that the car was not ready on time and I had to wait for couple of hours for it The salesman only called me to inform about the delay when I was just half an hour away Overall I felt the standard of service was below par May be its because of their current work load or my expectation was high after reading all the good reviews about them online