Ponko Reviews

Cambridge Car Dealer | Used Cars | Ponko

ponko.co.uk
3.62
132 reviews
Great Rating
Based on 132 user experiences

Rated 3.62 out of 5 by 132 Happy Customers

45.5%
15.2%
10.6%
13.6%
15.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 132 reviews

Ponko receives consistently high ratings for customer service, with many reviewers praising helpful, professional, and friendly staff. Positive feedback highlights smooth purchasing processes, effective communication, and problem resolution. Some recurring issues include after-sales support delays, warranty limitations, and occasional disputes over pricing or vehicle condition. Overall, customers report satisfying experiences balanced by isolated service shortcomings.

What customers love
  • Helpful customer service
  • Professional staff
  • Smooth purchase process
  • Effective communication
  • Problem resolution
Common concerns
  • After-sales delays
  • Warranty limitations
  • Pricing disputes
  • Hidden costs

Last updated 1 day ago

K

We have recently purchased a car from

We have recently purchased a car from Reed Autos and despite having a small issue after purchase we are very happy and satisfied with the prompt and professional response by the care team We are very happy with our new car and would definitely recommend Reed Autos to anyone
S

Purchased my daughters first car

Purchased my daughters first car There were no issues from start to finish Car was immaculately cleaned and well presented No fuss with paperwork and Asif was a pleasure to deal withBut of a push for warranties but that is expected of all car sales Happy daughter equals happy dad
A

Amazing

Amazing Staff were very kind and helpful The car was really clean and they redid the wheels before we came to see the car so it was even better than the picture All positive only that we didn t know that the prices are not negotiable as this would have been helpful to know before hand
J

Excellent Service

I had issues with the car I bought as it developed a couple of problems Reed Auto did their best to fix the issues for me but I wasnt entirely happy with the car eventually they swapped the car for me to something more suitable and now am vey happy with it so all in all great experience Jay
R

Great service

Great service great team Thank you for your help and assistance We have bought our car and will surely come back soon to look for another car Please do communicate earlier and more clear when timings are not realistic
M

Easy to buy a car - would recommend

Easy to buy a car answered all questions provided information transparently and very pleasant to do business with being really picky the only issue was the 2 week lead time to have the car delivered which meant I had to make another awkward long distance journey to pick up the car - it would have been extremely helpful if perhaps they could have moved the car to another secure garage or even met half way Regardless would recommend
H

Friendly sales team shame not more personable

Good sales man fixed the issue with the car quick Wait time was too long and didn t explain the admin fee beforehand Would have liked an offer as goodwill to reduce price to reconcile for the extra time and inconvenience
S

Bought the car online with out viewing

Bought the car online with out viewing though was sent a very detailed video which was great Dealt with Haydn who was easy to talk to and responsive in email correspondence Only thing I would pick up on was I had to chase the warranty and autoglym details and prices when these should have been issued explained in advance Delivery was prompt and efficient
T

Good but could have been even better

We bought the car online A viewing of the car was arranged using a comprehensive video rather than being there in person and this worked fine We dealt with James who was polite and mostly responsive WhatsApp was used for the majority of the correspondence Only things I would pick up on was I had to chase for acknowledgement of receipt of payment and also some of the information such as warranty details which should have been issued explained in advance Delivery was very prompt and efficient
S

Recent purchase for myself and my son

Dealt with Matt the whole time Really friendly and made himself available at the last minute so we could go in and but the car we had a deposit on Great knowledge and could help point us in the right direction when we were looking for a good insurance option for myself and my son Would highly recommend

About Ponko

We are a leading Cambridge car dealer, offering nationwide delivery, finance deals, and part-exchanges. Browse here and find your new car.

United States

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