Ponko Reviews

Cambridge Car Dealer | Used Cars | Ponko

ponko.co.uk
3.62
132 reviews
Great Rating
Based on 132 user experiences

Rated 3.62 out of 5 by 132 Happy Customers

45.5%
15.2%
10.6%
13.6%
15.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 132 reviews

Ponko receives consistently high ratings for customer service, with many reviewers praising helpful, professional, and friendly staff. Positive feedback highlights smooth purchasing processes, effective communication, and problem resolution. Some recurring issues include after-sales support delays, warranty limitations, and occasional disputes over pricing or vehicle condition. Overall, customers report satisfying experiences balanced by isolated service shortcomings.

What customers love
  • Helpful customer service
  • Professional staff
  • Smooth purchase process
  • Effective communication
  • Problem resolution
Common concerns
  • After-sales delays
  • Warranty limitations
  • Pricing disputes
  • Hidden costs

Last updated 1 day ago

K

I m still waiting for the service history and hand book

I m still waiting for the service history and hand book for the vehicle I purchased Can Ponko please send these as soon as posable Thanks Keith HandleyAlso a refund of 11 months road fund licence
M

Dishonest sales technique

Had left a really positive review after buying our new car Sadly had to delete this They reluctantly agreed a valuation of 200 on our car in part exchange Said it was only worth it s scrap value Next day they advertised it for 2 449 Felt they had been dishonest and we were soured by this experience
V

Sales team were pretty terrible

Sales team were pretty terrible just so unreliable and slow and didn t give a true representation of the car But delivery driver Jono was great and absolute star Erica saved the day so both get 5 stars sales team get -1 Erica was an absolute gem she put in a lot of time and effort to make things right She surely deserves more awards and the Sales team need to do a better job to stop making her life hard
R

Such a shame

Would have given more stars if it wasn t for a couple of things Happy with the car I purchased Unfortunately I have to warn people to throughly check the contract I found alot of hidden costs that wasn t asked if I wanted those services All in all the total hidden costs accrued to almost 1000 in extras that wasn t explained if I wanted them or not Then when I go and pick it up I was just expecting to pay the final amount but ended up paying more because once again they serviced the car without actually asking me if I wanted that service first

About Ponko

We are a leading Cambridge car dealer, offering nationwide delivery, finance deals, and part-exchanges. Browse here and find your new car.

United States

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