Ponko Reviews

Cambridge Car Dealer | Used Cars | Ponko

ponko.co.uk
3.62
132 reviews
Great Rating
Based on 132 user experiences

Rated 3.62 out of 5 by 132 Happy Customers

45.5%
15.2%
10.6%
13.6%
15.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 132 reviews

Ponko receives consistently high ratings for customer service, with many reviewers praising helpful, professional, and friendly staff. Positive feedback highlights smooth purchasing processes, effective communication, and problem resolution. Some recurring issues include after-sales support delays, warranty limitations, and occasional disputes over pricing or vehicle condition. Overall, customers report satisfying experiences balanced by isolated service shortcomings.

What customers love
  • Helpful customer service
  • Professional staff
  • Smooth purchase process
  • Effective communication
  • Problem resolution
Common concerns
  • After-sales delays
  • Warranty limitations
  • Pricing disputes
  • Hidden costs

Last updated 1 day ago

S

Richard and James Fox were both

Richard and James Fox were both wonderful helpful and very informative James kept me updated regularly thank you for your advice on my new purchase
A

Corsa

Haydn in sales professional and excellent service Had to return vehicle dur to an issue Chis and one of the managers who I spoke to were brilliant Issue solved within 24 hrs Thank you Andrre
J

Absolutely fantastic buying my first car

Was a long day for me and my wife to get down there for the car got the best meet and greet I ve ever had was early for my pick-up got the car it was immaculate fully clean looked like the pictures drives like a dream had to take it back after half an hour because the car said there was a fault took it back was sorted out quickly and explained too what to do best experience I ve had Thank you Haydn and the team will definitely be using Ponko again
M

Great work from Steve sorting out my

Great work from Steve sorting out my windscreen top man
S

10 10 service helped me with everything

10 10 service helped me with everything that I needed and answered all my questions Haydn was really friendly and welcoming
A

Welcoming and friendly

Richard was very welcoming and friendly He accommodated us nicely to a time that suited us Upon arrival we were offered teas and coffees and a nice conversation Richard is a great conversationalist could talk to him for hours The sale itself went smoothly and everything I asked for was done and it wasn t an issue Thank you guys
C

Excellent

Customer service Experience was excellent Richard was able to book us in for a test drive within 3 hours of calling on a Saturday He s been nothing but polite and accommodating made us a coffee and made sure we understood how ponko works Stan the salesman that Sold us the car has been excellent with all negotiations and was very helpful with first time buying of a car Hopefully the car is as good as the experience and will recommend and use again Thank you to the guys at ponko
R

Highly recommended

Just bought a car from James Shopland The whole process has been made extremely clear and straightforward James gave me all the information I needed and kept me regularly updated until the time of purchase So happy with the car and the service from Ponko Highly recommended
J

I recently bought a car and was

I recently bought a car and was attended by Anthony He attended me well and answered all my questions Highly recommended
E

Amazing experience from beginning to end

We ve just bought our car from Ponko and had an amazing experience from just looking at the car to picking it up Great customer service from Richard at the front desk and also James Fox

About Ponko

We are a leading Cambridge car dealer, offering nationwide delivery, finance deals, and part-exchanges. Browse here and find your new car.

United States

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