Poolemoto Reviews

Awful

Awful disorganised poor communication Do not use Husband took his 3 Yr old bike in for first MOT Dropped off and told it was being done first thing Late afternoon no call so contacted - they say not done it will be done tomorrow which unfortunately was no good as he had a operation booked for next day so couldn t ride for a few days Picked up and booked in for following week Again told it would be done that morning Afternoon no contact so he called Told wasn t done it would be tomorrow This went on a few times but it then failed for a part Husband could have fitted himself but weighing up the re MOT cost it was easier cost effective to get them to do the work Told part would be in and fitted in a couple of days Over 2 weeks before we finally got call to pick up bike They did not call once to explain delay or apologise just kept making empty promises Totally unorganised and cannot cope with work load and there is no excuse for making promises not sticking to them and not apologising and keeping client informed of delays Also when he picked bike up battery was flat spark plug covers were not tightened and they moved items on his bike Cowboys Avoid Since posting in a community Facebook page to warn others I have been shocked at the sheer number of complaints and examples of awful ethics and workmanship

Not impressed

I booked my bike in for MOT with this company Asked them directly Do you do MOTS Answer was yes This was not true I was asked to leave my bike with them first thing I m morning as they should need it for a couple of hours AT 4 00PM the bike was still with ALL2WHEELERS LTD in Poole being MOT d If they had advised me that they used another company for MOTs and were unable to book a specific time slot I would have been able to plan my day accordingly As it was was my plans for the afternoon were completely screwed up and I had to spend over an hour in their shop waiting for my bike to be returned even though my MOT had been completed at least two hours previous to me eventually getting it back I shall not be using this company again

simply awful

Called the shop on a Thursday morning to order an item A mechanic picked up and seemed confuses when I askes to order something He left the phone on the side whilst he got someone else After to listening to the mechanics chat for a while someone came on who seemed like he knew what he was doing Found the item and took my payment I asked specifically for next day delivery I am happy to pay extra for it No problems he replied and added the delivery onto the total Nothing arrived friday or saturday and I even gave them benefit of the doubt and waited for monday but no luck Called monday evening to be told the same person wasnt in but he would call me asap in the morning Even after calling them myself to jog their memories they still havnt called back Ridiculously bad customer service and attitude I advise you take your money elsewhere

I regret using this company

Back in February I arranged to look at test ride a moped with the intention of buying it When I got there they told me they d sold the moped to someone else I should ve left the shop there and then Instead I ended up buying another moped from them for 350 more than the one I was originally intending to buy Within two weeks of buying it it needed a new carburettor About another two months later it needed a new drive belt and front drive belt roller The 3rd breakdown was a problem so bad it was beyond repair 1 000 on a moped that breaks down 3 times and has to be scrapped within 6 months of purchase is not good at all I ll never use Poole Moto again

Purchased 125 scoot from here in

Purchased 125 scoot from here in august Only reason i used these was because local dealership had a 3 month delay on delivery of scooter Poole moto had one in stock Was originally told delivery of scoot would be 40 then 50 wehn i arranged delivery First day of riding had an issue with brake light keep flashing on and off Clearly wasnt checked properly Had to take it 60 miles each way trip in a van for it to be rectified The mechanic even said the brake lever and sensor was loose Garage could of at least offered me something in compensation for their mishap of what seems not checking it over pre delivery even maybe 20 off of service or something to cover my fuel down And also having it serviced recently after only 360 miles found to have a loose oil sump that clearly wasnt inspected correctly Contacted poole moto reference this and tehy basically dont care POOR aftersales and care Also they never carried out PDI correctly as they failed to do valve clearance that as per manufacturer should if been done on PDI No offer od compensation for their failure and poor care

Don t expect correct advice just a sale

Called up to check stock of battery for a Sportster 883 Quoted reg of bike - first found one that had terminals around the wrong way so clearly didn t check the correct battery then found one that would fit with the terminals corrtectly positioned for a HD Sportster Not even close to the right size and of course it was the customers fault for not checking the right size of the battery despite calling in advance Refund not an option as battery filled I m sure they are great for scooters and 125 s but don t ask for advice if you need help for a motorbike The exact reason why people prefer to go online rather than taking a gamble on a salesman

Avoid this place

The first time I went there I witnessed a member of staff arguing aggressively with a customer I ve never seen anything quite like it In hindsight we should have walked away but my son was desperate to buy a motorbike We purchased a motorbike and went away happy with the transaction and everything was fine We returned to them for a service and a couple of repairs which seemed a bit expensive Over the course of a few months the bike had a few more problems and we took it back in Unfortunately the customer service there is lamentable so we found another motorbike repair shop to sort out our problems According to our new mechanic the previous repairs were extremely shoddy so it was no surprise the bike had broken down again We were warned beforehand to avoid Poole Moto and I wish we d listened to the advice

Never purchase from them

Bought a bike and signed into a commitment to purchase told it will pass it s MOT with flying colours Instead it came with a list of advisories that guarantees it s failure at the next MOT They will not MOT any bike until you ve paid or legally committed to paying Mine is an absolute lemon Never ever purchase from them All the mechanics say to stay away from them too