Poynt Reviews

The worst company ever

The worst company ever Do not sign up with these people There is no customer service They use GoDaddy as a way to sucker you in You will not get back any money that you process through them They keep your money and there is no one to contact at all

The most terrible company

The most terrible company I ordered GoDaddy Poynt Smart Terminal and on the website says 2 day free shipping BUT I still didn t get it after 3 days so I called to customer service they made me wait 30 mins to check it and they don t even know if it was shipped or no NEVER HAD THIS KIND OF TERRIBLE EXPERIENCE

Absolutely the WORST decision

Absolutely the WORST decision I made when opening my business I got caught up in the GoDaddy name and regret not understanding enough about possible issues AMAZING how limited is the reporting Updating the terminal doesn t take You have to delete an item and reenter rather than just trying to edit the one that already exists YOU CAN T RUN A REPORT TO EXPORT CLIENTS TO A LIST The lack of a cohesive report to show products sold is ridiculous You can t run a report to show SKU s sold AVOID THIS PRODUCT LIKE THE PLAGUE

HATE THIS TILL

HATE THIS TILL don t waste your time or money you can never log into your account and it never works right

Worse terminal ever

Worse terminal ever worst customer service ever signed up with three companies one sold me the thing an other processes transaction and a third holds the lease It s a great was to avoid any responsibility Signed into a 5 year lease with problems all the time

Big disappointment in Poynt dba Godaddy Payments

It all started out ok their rates were good and smaller pay link charges went thru with no problem As soon as I had a large charge of over 30 000 it all went south In order to process this client s charge I had to provide invoices and bank statements and then finally they released the funds to my account They said everything would be fine moving forward with this client s monthly job invoice because I supplied them with the necessary documents The very next month I attempted to charge the client for the same amount as we were doing the exact same job for them and the charge wouldn t go thru I asked for this to be reviewed because of the prior month s experience and I was given a new case number with all sorts of other crazy requests into my business as a form of documentation By the way the same person JILL from the prior month was on this month s fiasco in their review dept I responded that all this documentation was ridiculous because I had provided info last month on this issue I received an email back that my account was suspended because of risk factors with my type of business Mind you I am a printer of print materials and a provider of direct mail campaigns for advertising purposes We ve had one chargeback with another credit card processor because of covid lockdown and never any others in the over 40 years in business This Poynt was purchased by Godaddy to process credit card transactions All of our domains and products related to Godaddy are with them This JILL obviously does not understand my industry I am very disappointed in their treatment and will bring this to the new owner of Godaddy s attention With the other reviews I ve read I should have looked at Trustpilot first to see how they treat their clients PS They are holding up any transactions that haven t been deposited into our bank account for 90 days Insane

I ve had nothing but issues with the

I ve had nothing but issues with the new terminal that I was basically forced to upgrade to Spent hours a day on the phone with customer service that seem to have no idea what a Multi-Mid terminal is suppose to do I ve been accidentally hung up on multiple times by customer service who I believe just didn t want to deal with the issue

Godaddy com and poynt com are nothing but fraudsters

Avoid doing financial transactions with Godaddy com and Poynt com - unless you want trouble with your business They will do anything to make loss to your business and cheat you They are very unethical and not customer friendly Run away from Godaddy com and its affiliate businesses to avoid any future financial trouble

Worst till service ever do not use i

Worst till service ever do not use i will be canceling my contract today