


Premier Drainage Group for Local Drain Unblocking
Based on authentic user experiences
Jonathan ellerbeck
6731 reviews
N/A
11 months ago
Not as expected
Having initially received a nice welcoming phone call from Harry - I was given a verbal quote - either I misheard or misunderstood- but I didn t realise that there was a price for labour and ALSO the jet cutter Regardless - I was told we can have someone out with you tomorrow as they are already in the area The man turned up - nice enough - but a rented van - then set about to tell me he couldn t clear the drain - and hadn t got the right nozzles in the van On top of all of that - I got charged an emergency call out 60 There was no emergency - and they were already in the area Job not completed - or even close Definitely the right company Including your response to my complaint email below If you need the quote reference number pls ask Removed for obvious reasons 5th Dec 2022Hi Jonathan We have tried contacting you regarding an invoice that is due We can be contacted on 0800 233 5222 or reply to this email Please quote reference Kind Regards Admin ServicesOffice 0800 233 5222premierdrain
Michael Lofting
6731 reviews
N/A
11 months ago
Outside drains blocked
Do not use office and quotes are waste of time was miss quoted on price by person who would not stop talking rubbish I stipulated a time in afternoon office did not pass on information and turned up when inconvenient and cost a lot more finally did not fix problem Beware
Lisa Gilkes
6731 reviews
N/A
11 months ago
Would not recommend this company
Have never written a bad review however to stop people going through the hassle I am Initially very happy with call late at night from Harry then engineer showing up following morning Bigger job than thought Advised of price 2550 Didn t ask but wasn t advised whether this was with or without vat Following completion of works discovered was without vat Ended up paying just over 3 000 for the works Needed the work done as was major blockage couldn t use toilets or sinks and was half term with kids at home so no choice However following the works advised would receive email with works carried out and video footage 3-5 days from date of works Started chasing on day 5 by way of multiple calls emails and through quote system on the website Slightly confused as they go by two different company names Spoken to many guys stating was two weeks when I would receive the email not 3-5 days However now four weeks and still nothing recieved Only get short irritated responses when I advise I will be taking the matter further Claiming through insurance company and due to high cost had a validator out to look at work They have advised I have been majorly overcharged for the works carried out Work for a solicitors firm and I have had enough of all the endless excuses as to why I have not received the email containing works carried out and video footage which my insurance company is waiting for in order to pay out my claim Will now be taking this matter further through my firm and credit card provider Would not recommend this company at all following the after works carried out issues Did work took the money then nothing Matter still ongoing
ian donachie
6731 reviews
N/A
11 months ago
The company were very prompt
The company were very prompt and helpful
Kieran Winder
6731 reviews
N/A
11 months ago
Very good team
Very good team got to the issue and resolved it Many thanks
Mary
6731 reviews
N/A
11 months ago
Engineer attended site to unblock my
Engineer attended site to unblock my outside drain Quick service and friendly team Highly recommended
Ben
6731 reviews
N/A
11 months ago
Brilliant quick service
Brilliant quick service Toilet was completely unblocked and for a good price would definitely recommend
Carlene Lee
6731 reviews
N/A
11 months ago
Prompt professional
Very thankful I called and had an engineer arrive and sort problem in all of 3 hours Engineer was prompt tidy and professional
Mr Cox
6731 reviews
N/A
11 months ago
Well the gentleman did a very excellant
Well the gentleman did a very excellant job on clearing the drain He was right to the point in every detail No problem in explaining everything Showing where their was a hairline gap in between the pipes After a chat thought it was best to have a look on the CCTV Camera and explore the pipe to the end Good job he did Showed their was a problem with most of the pipes He was amazing No rush Just making sure everthing was explainend to me Felt it was taken very personal to me Please let him know how iwas so pleased with the way he conducted himself Mr R Cox
Lee
6731 reviews
N/A
11 months ago
Very informative and service from the
Very informative and service from the first inquiry to the finished job Found the staff to be helpful and very respectful as our problem was at the back of our house with no back entry so he had to be ran through the house We re a happy customer all around Thanks