Prontocare Reviews

This company has lied to me from day one a 3 day repair has taken 10 days and over 4 weeks in time to do the work on my car which was just a scuff on front wheel I took the vehicle out to test drive and the vehicle pulls terribly to the left in fact very badly to the left after talking on phone to the manager Martin who told me the car would be checked and washed before delivery to myself the car was delivered filthy and pulled badly to the left this is the worst service I have received from a company ever lie after lie keep away from this company very very poor

I haven t taken my car for repair here yet I became concerned after what appeared to be a total lack of communication between them and my insurer phone calls to them are met with a message You are number one in the queue then mostly get hung up as it s not answered only managed to get through twice in about 12 times then when I tried to arrange the repair they told me they d need the car about 10 days to replace the mirror and indicator parts of the wing mirror which is less than an hours work more like 15 minutes the mirror clips out and three screws allow changing the indicator then they were supposed to call me back next day but took 3 days on my last call the guy could hardly speak English this is when I decided to come here and look at reviews as all these things made me suspect that this place was not very good and boy am I glad I did I ve decided to do it myself got parts sourced at 28 if this was done by my main dealer I could have taken it down and waited an hour and drove it home Even body work and spraying have only take 2-3 days at other places I ll be calling my insurer to tell them to forget it I m doing it myself and I won t be using them again probably go back to my previous insurers a little more expensive but far better

Was informed my vehicle was ready to collect after being repaired I had hit a deer the previous week I was given the keys and car was filthy dirty and after they cleaned it I noticed that the repairs hadn t been done as I was informed Result was a morning off work yet again not willing to sort the problem satisfactorily

I recently had my motorhome in for repairs and experienced a lack of communication from the service center Despite my repeated attempts to contact them for information they provided excuses and failed to keep me updated on the progress After approximately three months they informed me that they were unable to locate the necessary part and abruptly ended the conversation I would advise against using their services due to the unprofessional and unsatisfactory manner in which they handled my repair

Steer Bourne show totally ZERO customer service Isn t is a matter of common courtesy to answer a customer query 15 days ago even if they know they aren t capable of carrying out the work Disgusting

Avoid Avoid Avoid Incompetent and rude

Steer benton Absolutely would not recommend this garage at all Put my car in from an insurance claim as one of the insurances recommended garages Start to finish is an utter joke First off tell me cars ready so go to collect it And they ve botched jobed my headlight not even sitting in flush gaps around where the plastics meet the headlight and u can clearly see where they ve tried glueing it in So refuse the car and they are going to sort it Less than 24 hours later receive an email to say cars completed Call the company and speak to the receptionist that confirms the cars ready for collection when I question what they ve done and replaced as it s less than 24 hours since they ve had the car back she is insistent that they got straight on the job but will get someone to ring me back with specifics someone calls me back to tell me cars not ready and they are busy working on it and that they didn t send no email nor did reception tell me it s complete when I argued this he got well I m not sure why they ve said that so they have as much communication as a chocolate fire guard Get another email 24 hours after this to say cars ready Go to collect the car and the plastics still haven t been replaced but spray painted black and this is aware because the scratches that were on the plastics are still there However the gaps are gone so because I just wanted my car back I accepted it as it s definitely better than first time Drove home in the light parked up Fast forward a couple hours and go to drive in the dark to realize they ve not refitted the light bulb in my car headlight they ve supposedly replaced Company is an absolute joke con artists and anything to cut corners to make a quick buck on insurance jobs I will be making a formal complaint aswel as a formal complaint to the insurance company about their choices of highly recommended garages

I don t think I ve ever met a company like this my car came in after a small accident I was never told how long it was going to take to repair the damage I had a holiday booked and they promised my car would be back for me to go away alas the day came and after 2 weeks my car hadn t been touched so delayed holiday for a week as promised it would be finished alas no car and still not repaired I ve now had 3 messages from you to say car finished when I find out it s not even been painted yet delayed holiday for another week to find out today car is no where near done and will be finished by Wednesday I asked to book a delivery spot for Thursday and was told as car not done yet they can t book it in I asked to speak to someone higher to complain and the phone was put down on me stay clear of this company 1 star is far to good for them

They don t answer the phone when u get through they don t know what s going on I was sent a txt on Monday asking me to ring to arrange delivery of my car back too me it s now Thursday and I still have no information I rang this morning spoke to rob who was really nice but still no information he said he would ring me back in 10-15 mins let s see Overall poor service no updates

Pronto Long Eaton Car Garage Extremely DisappointedI m extremely disappointed with the service I received from Pronto in Long Eaton following a non-fault accident that required a simple door repair on my brand-new vehicle less than a month old What should have been a straightforward insurance repair turned into an absolute nightmare To begin with it took over two weeks just to repair a single door When the car was finally returned it was in worse condition than before the accident The repaired door made a crunching noise when opening which it never did even after the accident That alone was bad enough but it didn t stop there The car came back with scratches and marks on areas that were never involved in the accident There was primer overspray all over the interior including the bonnet because they clearly didn t take the time or care to mask the vehicle properly during painting This level of carelessness is completely unacceptable especially on a nearly new vehicle Due to their poor workmanship the car had to be sent back for a second repair You d expect better the second time around but no When they returned it again the car had barely any electric charge left even though they promised to recharge it It came back with a low battery warning and a red triangle leaving me stressed and scrambling to find a charger To top it off communication throughout the whole process was virtually non-existent No updates No explanations Just delays and poor-quality work Honestly I don t understand how insurers are still using this garage It feels like they re cutting corners to save money and customers like me are the ones paying the price Would not recommend to anyone If your insurer suggests Pronto I highly advise requesting a different repairer