Prontocare Reviews

Had a small ding in my door nothing major as I was hit by a car reversing at about 2mph When the car went in the repair was scheduled to take about 10 days It kept getting delayed there was no contact from Pronto about the progress and after I rang they would say it s nearly ready it will be finished on X day X day comes and no car or contact ring again and it just needs a little finishing and it will be ready on Y day Y day comes and goes no car or contact ring again and so it continued 9 weeks later and I finally get my car back the quality of the repair work is good though In summary quality of work is good time taken to repair was very poor and the customer care was next to non-existent

ABSOLUTE COWBOYS AVOID My car was hit by another driver so my insurance company booked me in with pronto kings Lynn They took over 9 months to repair my car so my MOT ran out They agreed to get it MOT d free of charge as an apology then denied that they agreed this and tried to overcharge me for a MOT They even said they don t do them so they had to get another garage to do it and wouldn t put me in touch with them to pay them directly I said I d just book it in my local garage and they refused to release my car holding me to ransom This left me with no choice but to be ripped off Subsequently I found they didn t use official Mercedes parts the rails to my sunroof damaged so it won t work any more and a slow coolant leak I honestly believe they deliberately damaged my car because I complained to the insurance company and them about the terrible service I advise anyone to avoid using this company at all costs A genuinely terrible service

Avoid this garage at all costs Had our vehicle for over 12 weeks which all consisted of lies saying different days weeks and times to collect from multiple staff all of which having not clue after repairing it which is a joke in itself Then fast forward to collect the car after the 12 weeks to then hear a rattle in the engine which the garage staff stated it was a loose piece of plastic and then told me to be on my way Then to be driving home and the rattle judder to start again and the engine to then cut out and breakdown on a main roundabout and the engine to then not start again at all and making a foul smell putting me and other road users in great danger Not even sure how this garage is allowed to operate

My car had a minor paint issue to be corrected under warranty Job was originally sent to Pronto in December but was rebooked 3x times due to unavailability of loan cars By March I d relented and went without else I felt it d never get done On collecting the car the work was incomplete and of poor quality It was re-booked a second time and again on collection it still wasn t right On each occasion their team members agreed with me there were issues i e this isn t me being too picky I m not taking it back to them again as I ve completely lost faith On each visit I d speak to team members who d promise they ll take ownership they re the person to get this sorted for me I ll make sure it s properly checked next time but despite these promises I had to chase at every stage and the work was consistently poor and incomplete

Horrible company they are useless don t answer calls don t provide you any updates

I don t usually do reviews for anything but thought I would make a special effort this time I have to agree with the previous comments these guys are total tossers and cowboys Unfortunately I did not have a choice of repairers as my mobility car is insured with direct line and had to go to the Peterborough branch of Prontoarc Why such a huge well known insurance company like direct line would appoint Prontoarc as their approved repairers beats me Since my car was damaged at the beginning of Sept 2023 they have had it for between 3 1 2 and 4 months in total trying to resolve a problem which started after they fitted a new door Their unprofessional conduct shoddy workmanship and lack of quality control is totally unacceptable and as for excuses well I ve never heard so many If I could give them -500 then that would be more appropriate AVOID THIS COMPANY AT ALL COSTS

Not even worth one star Stay away If your insurer wants to send your car here do not authorise it Have had car 2 months and done nothing Now refusing to release car to a different garage Frequent lies when asked for updates Between them and repair network FMG it s a complete shambles No accountability no customer service no communication no initiative difficult to get in contact with no urgency very little professionalism

My prev car went into thus shabby garage after an accident back in march 2022 They kept it for 8mths and it was brought back to me with more faults than it went in with Fast forward to Jan this Yr Another accident in a different car Went into garage in Feb Nothing major but did have problems with grill after accident Thry told me it would be repaired and returned by April but were now in June and still no date of when I will get it back Thry have been calling the past 4 wks telling me they are waiting on coolant etc but should be ready by end of week Full of excuses Toild them to just call me when it s ready If it wasn t for direct line using these for us disability customers obv I wouldn t use them Get a grip d l and ditch these cowboys Absolutely useless Shouldn t be allowed to do business

Back in April person open there door while driving by Insurance provided me with pronto after two weeks waiting they collected my car from Ilkeston to Grantham After two weeks the car back Repaired looked great but it came back with more problems no rear indicator working Took my car into get serviced and checked the light unit as been broken and cables been trapped where they replace the plastic trim around the wheel This was 6 weeks ago Still no reply

Avoid at all costs Their customer service is awful Gave me a courtesy car with no window screen wash in The passenger seat was stuck in one position and the fuel gauge was faulty Had this car for ten days which was a Vauxhall corsa It did not suit my needs as my car was big to suit my mobility When bringing my own car back they did not put fuel in it and inside was dirty despite being told it would get a full valet As this was organised through my insurance company I assumed the excess would be paid to them but instead received a text with a link to pay pronto The link was dodgy as it took payment 100 but it went wrong as they didn t receive it After calling the bank they said it went into pending and if unclaimed would bounce back to me on Monday as it was a Friday The manager Jodie was rude she said if I didn t pay again they would have to take my car back despite me explaining the situation I refused to pay again but I already had my car keys so no way was my car going back Three phone calls later they ageeed I could pay it on Monday but I found the whole situation unprofessional and upsetting I was home alone and to have a man saying I need your keys back I got take the car back till you pay again gave me severe anxiety I was so upset to have been treated in this way I reported them to motorbility and direct line and I hope they get a warning for the disgusting customer service Who sends a text for payment The manager admitted there had been issues as they now took over by Lovells So a little understanding would of gone along way