Prontocare Reviews

Absolute superstar was Liam Palmer who went above and beyond to help me out and provide a personal service of keeping me updated and generally providing an excellent service Downside is the length of time it takes for repair my car went in early June and was ready on the 19th September

Initially my insurance company said that Pronto would contact me after waiting two days I called them I was told there were no courtesy cars would be called when one became available Three weeks later I was told one would be available in another three weeks To assist staff I offered to deliver my car to site An hour before I was leaving home on designated date I had a call saying there was no courtesy car available Obviously I needed to get back home so I did not deliver my car No forecast of when one would be available at that time Six weeks had passed since my first contact with Pronto I do have a second classic car said reluctantly would forego the courtesy car if that would help They would ring back that day Having heard nothing by late afternoon my insurance company intervened and the car was picked up next day Finally after another three weeks the car was finished although I had to ring to find out how things were going The end result is excellent I am very pleased During all this period I found the phone was mainly unanswered just kept ringing I found that the best time to speak to anyone was first thing in the morning or late afternoon Suggest a messaging service be added to the phone system At all times the staff were polite and courteous The work deserved a 5 rating but with what transpired before sorry t has to be 4

Would have been 5 stars but the whole process was quite slow to start with i e getting the work quoted to the insurance company getting that approved and then getting the car in Once it was actually on site though the whole thing moved much quicker I received a phone call giving me an update when the car was nearing the spraying stage and it was ready to collect a few days later The work was first class and the car was presented back in a very clean and tidy condition The courtesy car had only done a few thousand miles and was of a good standard Very happy with Pronto ps Staff were very polite and pleasant too

Have just received my car back from Pronto and very happy with the service The damage to the side of the car was quite bad but it s like it never happened An excellent job Service was friendly and really helpful and managed to get my car back to me a little earlier than expected which was great I spoke with Jay on collection who was really helpful and friendly Would definitely use again

Great communication

My insurance claim was accepted by the insurance company in mid-May and Pronto contacted me in mid-June My car was booked for repair on 18 August but Pronto cancelled the day before because they didn t have an automatic courtesy car available Automatics aren t the norm so I was understanding and my repair was rescheduled for 9 September I was told repairs can take up to four weeks assuming no complications so I was hopeful that I would have my car back just in time for the MOT on 7 October I made Pronto aware that the MOT expired on 8 October After three weeks I was told the door and panel couldn t be repaired and new parts needed to be ordered which could take up to a week to arrive I was not a happy bunny I depend on my car and wasn t confident to use the SUV courtesy car my problem not Pronto s After a frustrating delay and rescheduling the MOT twice work started and was completed speedily within two weeks thanks to Shaun following up I would also like to thank Shaun for his communication throughout the process and for delivering my car to the MOT centre on 25 October before returning it to me which was most helpful I am delighted with the standard of the repair the bodywork team has done a great job thank you My plea to Pronto is to take a customer s car in at the point you are ready to start work Then I would be giving a 5-star review

My car was recently repaired by Pronto after an accident Rhys was the account manager for my insurance company and was absolutely brilliant providing me with regular updates and working really hard to get my car back to me as quickly as possible He returned my car to my place of work to minimise the inconvenience to me My car is as good as new The only reason I have only awarded 4 stars was because the car took 5 weeks to repair but this was mainly because they were waiting for parts to arrive and in no way was Rhys to blame for this I would definitely use Pronto again and highly recommend Rhys and his excellent service

Solid reliable Did what was expected well and kept me updated

Great job done Staff efficient an friendly collected and returned car to home address Amazed at quick turn round

A few hiccups along the way with time scale and update of work but all staff were polite and understanding brilliant repair job well done