Pscontacts Reviews

Do not buy from them

There should be a zero star rating I ordered my contacts When checking the tracking on my product it stated that my product was delivered Nov 25 I never received the product and I have called them 4 times and no matter what time of the day I call them within their business hours no one answers the phone I have left messages for them to return my call and as of yet no one has I also sent an email Seems like this company may be a fraud I ve already contacted my bank and they are investigating and if I have to file a complaint and have this company investigated as a scam company I will

If you need to cancel your order - prepare to pay

I have ordered before from PS Contacts and there were no issues This time I realized I put in an old prescription so it was not correct I called right after I placed 2 separate orders and they told me that to cancel the orders I would have to pay a 5 cancellation fee I had to pay 26 18 between the two orders I cancelled I will NEVER buy from them again All I wanted to do was get the proper prescription for my orders but they charged me anyway Thieves

I received the wrong prescription

I received the wrong prescription Left eye being different prescription brand than right eye I entered each separately on a different screen I uploaded my doctor s prescription as requested The lenses received were almost identical to each other my prescription is not and neither correctly matched my left or right eye prescription They would not give me a refund or replacement because I opened the package claimed that I entered the wrong prescription I didn t and that I didn t upload my prescription I scanned and uploaded per instructions

I m sorry I didn t find these reviews

I m sorry I didn t find these reviews before I ordered my lenses I had the same problem as everyone else When you inquire about your late order you get answering machines and automated emails No humans This place is a scam Do not believe the positive reviews It has been 2 weeks now and I just disputed the charge with my bank If it sounds too good to be true then it is

FRAUD POOR customer service

I wish I could give this review 0 stars This is a real review from a very very very anger customer I placed an order with them on July 16th contacts were paid in full and cleared my bank on the 17th Contacts shipped out or a label was created that same day Had to call to get the tracking number was told that I was given a estimated delivery date It is now Aug 8th and my package is still showing in transit Have called emailed chatted with a customer service rep no help This company I think in my opinion is a FRAUD Very poor customer service I wish I had read the reviews before I ordered I would have never ordered So if anyone reads reviews please please please take them serious I am a honest working mom DON T BUY FROM THEM

I ordered contacts many weeks ago

I ordered contacts many weeks ago You could have walked them across the United States by this time I reached out and received the dumbest reason that the USPS was short people and backed up Everyone else shipping USPS has no issues but these folks coming up with a lame excuse like that is nuts I ve made it clear I don t receive the contacts within two days I m backing out the charges

Worst Return Experience- They tried to rob me

First PSContacts mailed me the wrong prescription even though my prescription from my eye Dr was attached Then after I spent nearly 20 mailing the contacts back to an address they gave me in Washington state with a tracking number they didn t want to refund my purchase I had to make a dispute with my credit card company because PSContacts refused to issue a refund until they first received the contacts which my tracking said they did On the phone PSContacts said they shipped the contacts to a different address in Canada to confirm there were 4 unopened boxes inside and they expected to keep my money until then I have no idea where they mailed them in Canada I don t know the condition they will arrive If they wanted the contacts returned to Canada they should have simply told me to do so because now what happens if they get lost They won t issue a refund and it was shipped to Canada likely without a tracking number or insurance My credit card company refunded me and will deal with PSContacts moving forward 0 5 stars I would NOT RECOMMEND PSCONTACTS TO ANYONE Bad company Bad practices Rude employees Never again

Terrible

Terrible Ordered my contacts before Halloween and it took a month Also no where on their website says it s in Canada unless you go to the about us page Never should of let me continue if you couldn t ship to Florida

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY Placed an order and it s been 7 business days and still shows processing I have called and no one answers and left voicemails and no call backs I tried using live chat but it stated it was closed and send a message and still no response I have emailed multiple times but no response