Pure Reviews

The kind of service all companies

The kind of service all companies should aspire to Excellent

Fast response to all questions

Fast response to all questions very pleasant to deal with very helpful indeed Thanks

Excellent radio

Excellent radio Power cable developed a fault Customer service offered to replace it immediately with no quibbles

Really good customer service

Really good customer service Product is also really high-quality Would purchase there again

The best radios and the best customer service too

Like the last reviewer Steve my son and I both had Pure One Classic Radios with the black soft-touch finish and when both of these radios became tacky I realised that this must be a problem with the model I too had a look online to see if anything could be done to resolve it Not finding any advice online that I was comfortable with this was indeed a fault with the model s finish and people had tried a variety of methods to remove the tackiness I decided to try and contact Pure but I have to say I wasn t too optimistic that anything could be done Like Steve I loved my radio and my son loved his and neither of us wanted to part with them but we felt we should at least enquire My experience was just like Steve s absolutely amazing Sam from customer support was very quick to reply and assured me that I could return both radios in exchange for two new replacements free of charge One replacement arrived within a couple of days and the other about a week later barely before I d managed to return the old models I did have to pay postage but perhaps if I d enquired about this the postage too might have been refunded Sam responded to all of my queries equally swiftly and was very helpful professional and polite throughout each stage of the process I chose the Pop Midi and and my son chose an Elan 3 and like Steve we feel that these radios are even nicer than our old ones This truly is the best customer service I have ever experienced I have always loved my Pure radios I ve bought four in total over the years and I would recommend them to anyone not just because they re fabulous radios but also because the company really knows how to make its customers feel valued Thank you Pure

Excellent customer service

Excellent customer service Replaced a faulty Pure One Elite with no problems at all Highly recommended

Great company

Great company great prices and also a good customer service Would definitely buy from them again

Amazing customer service from Nadia in

Amazing customer service from Nadia in the customer service team She went above and beyond Merry Christmas x