Based on authentic user experiences
customer
7935 reviews
N/A
8 months ago
Refund of Credit
I had a few issues setting up the new franking machine firstly I used livechat - which was excellent the help I needed was clear and given quickly Next day there was an issue in that the machine as not recognising the weighing platform so I called in this time and again the help I received over the phone was excellent
customer
7935 reviews
N/A
8 months ago
My enquiry was promptly and efficiently
Customer service were very helpful and went beyond to sort things out
Janet Carrington
7935 reviews
N/A
8 months ago
post machine
The agent gave me exactly what I needed to know to claim refund
Barrie Green
7935 reviews
N/A
8 months ago
Customer service agent was very helpful
My enquiry was promptly and efficiently resolved
Bill
7935 reviews
N/A
8 months ago
He was very helpful
helped get our post machine working
Shirley
7935 reviews
N/A
8 months ago
The team is super nice and accessible
Customer service agent was very helpful and courteous and found a solution to my problem
Brambleside Primary
7935 reviews
N/A
8 months ago
Excellent service
Very prompt and explained what was wrong and how to quickly rectify the issue Very polite and courteous
Unhappy customer
7935 reviews
N/A
8 months ago
Very supportive Account Manager
Hatel is very helpful supportive of our account and has solved any issues professionally and quickly Thanks
Alan H
7935 reviews
N/A
8 months ago
Despite having waited 10 mins on hold
Despite having waited 10 mins on hold and then decided to press 1 for a call back I had the call back within a few seconds The call was done by Harry who sorted my issues with a minute or so
Deborah Ibbotson
7935 reviews
N/A
8 months ago
Helpful Staff
I dealt with Jack Edwards and he was really helpful with quick responses
