Viewqwest Reviews

Horrible network avoid

Let s go straight to the point the network is horrible I signed up for a 2gbps plan but the download upload speed I m getting is 1-2mbps Yes you read that correctly and it s not a typo I m only getting 1-2mbps even though my plan is 2gbps And it s not even consistently at 1-2mbps It fluctuates constantly and drops to 10kbps sometimes Serious waste of money time and effort

Reasons not to sign up with ViewQwest

Updated as of 12 April 2023 -Internet is back ytd at 5 20pm With no reasons stated why just an email of apology to avoid answering the WHY to users Tested my speed earlier on my 1GPS Subscription Download speed is 81Mbps and Upload speed is 73 8Mbps Tell me issit normal I m starting to really get frustrated 11 April 2023 -So today the wifi was down since morning Until now- 5 16pm Help desk line was engaged or either line wasn t engaged but not picking up Can I file this to CASE singapore I know that service disruption is not encouraged Seen cases like starhub or singtel wifi down just for few hours and it s unacceptable already This is alrdy down for 8 hours and more It s just bad luck for me to sign up with them for 3 months Signed up for 1Gbps in Jan 2023 first day was so good tested speed was 800-900mbps and that s fine but after 2 days it s always getting 100-300mps Called in March 2023 Technician called back and said ITS NORMAL If it s normal don t sell it at 1Gbps just sell it at 200mbps and user will be happier if they see it reached 300mbps Seeing the website home page displaying that they are awarded the FASTEST internet provider for 4 years just made me laughed off

Viewqwest did not issue a proper clearance for equipment pull outs

I was told that i had to pay for a Price increase due to the higher cost of power fine I had the option to terminate my datacenter contract so I did I migrated out of their DC Now comes the hard part According to their OWN rules i could not terminate on short notice Now get this I had to give them 3 months So i did not contest that anymore and paid for the 3 months which ends on June 30 2023 Here is where it gets worse so with several back and forth to coordinate the Access pass and loading bay i get the email that contained both the Access Pass and Loading bay 1 for June 11 2023 I go there with my sons to pack up my heavy servers into large boxes As we were at the loading bay we were told by STT Global staff that we could not remove OUR own equipment without Clearance What why should i need clearance to remove my equipment when i have settled my bills with ViewQwest To make it short STT Global required us to return our heavy servers back to the rack And we had to suffer paying the lorry for doing nothing Oh and it gets worse Now I ask my Account officer for a date as to when I can get the clearance The answer they are working on it Phone calls to her and her manager are unanswered A complaint filed with their customer service contact returns with Case is solved I have all the email trails with me And I am of course venting my frustration here I am also hoping no one else suffer the same fate I had

Poor customer support technical

Poor customer support technical support

Very lousy internet connectivity why

Very lousy internet connectivity why this type of company exist They con people to subscribe to their service

Shady promotions

Shady promotions You will end up paying more DON T USE THEM

Extremely bad customer service experience

The customer service experience is really bad I wouldn t recommend it at all They essentially can t solve any problems always putting you on hold and only delay hoping you won t follow up after If there are no issues it s ok But the problem is the moment you have issues you realize it is not worth the trouble

The worst ever

The worst ever Use them at your own risk From the connection to the customer service everything is a fail

worst then Circlelife

everytime i always Dc from my game suddenly always gave me crap excuses and also do MAINTAINCE without warning they only think that it always on time is the deduction of bill 70 per month with crappy network is no joke