Quintessentially Reviews

I have never written a review before

I have never written a review before but feel compelled to let people know of the total incompetent experience I had over the course of one year with Quintessentially concierge service It is by far the worst 5 000 I ve ever spent in my life For one year all I mostly heard in response to request was unfortunately To literally has something as simple as booking a restaurant on a weeknight I would call Quintessentially for example restaurant bookings tickets night club access flights etc Basic things Most of the time they would say they were unable to do what I wanted and give me a random alternative which was mostly not viable Out of frustration and embarrassment I would eventually get the job done myself Ultimately wasting time and effort which is exactly what it supposed to do the opposite of I m very serious when I m saying if I had bought my 10-year-old Niece an iPhone and a laptop I feel she could have done by far a much more efficient thorough and competent Job than anyone I spoke to at the Quintessentially concierge service

Do not trust them with your money

A company with shady politics trying to remove any bad reviews about them Just google the controversies And just take a close look at the number of reviews they have marked as defamatory and censored using the naiviety of Trustpilot I think even that tells a story

Endless hassle and an abysmal service

For the purposes of clarification my sister was a member for about 2 years so no Quintessentially you will not have my name on your database She asked me to write this review about our experience using this company It started off in a fairly promising way - exactly that - with a lot of promises from a sleazy and over friendly membership sales executive The service received had a lot to be desired There is a high staff turnover and the lifestyle managers were often incapable of fulfilling the most basic requests for tasks to be done without cocking something up A lot of the time when you ask them to look into something or do some research for you they palm you off on another company and expect you to pay them for said research or advice They do surprisingly little themselves Whenever they purchased anything they never appeared to have attempted to find a good price for the product service It always ended up being far more aggravation when they were involved in organising anything compare to if my sister or I simply phoned up or booked it ourselves They also talk a lot about finding tables in fully booked restaurants - they never managed to do this for us They simply said the restaurant was full and offered us options which weren t comparable and we therefore weren t interested in There really is no point in paying a company 5 000 or more a year to book restaurants for you - it appeared that they usually do so on OpenTable We realised this when a restaurant did not have a reservation in our name and after a lot of embarrassment the receptionist clarified that the lifestyle manager had booked it using her own OpenTable account You can t even get them to book flights at the best price - they just keep arguing with you and trying to insist on using Quintessentially Travel at a much higher price until the flight you asked them to book sells out The talk of making the impossible happen is complete rubbish They weren t even able to find a carpenter to make a box as a gift for someone let alone anything more interesting than that The tickets for sold out events are just expensive tickets like you could get yourself if you went on viagogo or a similar site To anyone thinking of joining for the events and to meet members and make friends I honestly wouldn t bother Most of the fellow members we met were either new and still enthusiastic or had been with the service a while and were disenchanted baffled as to what they were paying for and talking about leaving One thing that irritated members beyond belief was whenever there was an event for example a private dinner at a new restaurant for members they were often outnumbered two to one by staff coming along and having a good time - which the members were of course paying for Like us you many find that some of the recommended suppliers are just friends of people who work there My sister complained numerous times about how the service was sub standard She was met with endless promises but nothing improved As the events got fewer were hosted in less glamorous locations and the canap s became scarce my sister decided Quintessentially was on its way out and left I m really surprised it s still going I believe they have corporate contracts - I don t know if this is why they are still in business Their founder the insufferable Ben Elliot was another of the reasons my sister no longer wanted to use this company We ve had far more success and so much less hassle using the Amex concierge OpenTable laundry apps the Ruuby beauty app Skyscanner and Booking com etc I really don t recommend anyone wastes their money or time with this company If our experience is anything to go by your wallet will be a lot lighter and you will be beyond frustrated

Do Not Sign Up

This is a work at home company so it says Involves doing reviews of travel places You are given a set amount of 40 to review per day if you get a premium review you make more money catch is you pay to do premium reviews and they say you get it all back when you complete your journey You can get 1 to 3 premiums per day I was a fool to continue on the second premium and paid 3000 then guess what hit the 3rd premium which my recruiter said wouldn t happen because I am new Had to come up with almost 6000 more to complete that premium and finish the journey for the day Therefore I did not have another 6000 available to continue account frozen and banned and I lost my 3000 I put in My recruiter Sharon Hird encouraged me to continue by saying I wouldn t get another premium not to worry and you will get your money back at the end of the day I was stupid and should of listened to my gut feelings but I didn t Not sure who has 9000 laying around to use to complete a journey in a day but if you don t do not get involved with this scam of a company

Dumbest Worst Thing Ever Bought

So I received this asa gift from a loved one I was most interested in hard to secure restaurant reservations and some childcare last minute requests Nothing that crazy Their restaurant resys for hard to get tables are just open table They have no connections My account managers they rotated a bit never seemed like they actually went out anywhere I asked for one job only To get a res at NYC restaurant months in advance for two They said it s done I double checked prior to showing up They had no res just said we have space at the first come first serve bar Iemailed my account manager sayingshe literally ruined a bday that we FLEW IN FOR obviously no real explanation or worthy response Look if you can spend ten minutes to sign upfor this garbage company you or a 10year old can make your ownres on opentable or post a need for a baby sitter on care com complete garbage

Absolutely abysmal service

Absolutely abysmal service Imagine being a concierge service and treating your customers as if they should be so privileged to pay for your service Working with these clowns is literally akin to being in the Stanford experiment They are the embodiment of Stockholm syndrome woo ing you with all the offers which make you feel so special but when you opt for it they do the ol switcheroo oh sorry not available but our supplier has this for a 5x markup I could literally ticketmaster 75 tickets whilst they sold it to me for 500 The 20k they charge is literally paid to plugging the hole in their ailing balance sheet which they have used to deploy an army of 21 yr olds with the IQ of an olive pit in a bid to woo unsuspecting finance bros I wish I had four hands so I could give this circus four thumbs down

Quintessentially Italy scam

If you have Quintessentially thought your bank or credit card the service will be awful You ll not have access to the Quintessentially app and they will give you a very disappointing service I ve access to Quintessentially in Italy through Unicredit and thought my credit card and the service is clearly not what they promise to their standard clients They use their good name to sell a scam to banks and credit cards providers

Still waiting for a 5000 refund

Still waiting for a 5000 refund from these guys Unfortunately because they are a UK company I was told that I would not be able to sue them easily Basically they don t do your tasks imagine waiting at the airport for a document they were supposed to fill out and missing your flight maybe a ploy to get you to upgrade but instead i cut my losses and dumped 5k down the drain If you have a personal assistant and they dont pay something on time you could lose thousands in fees and headache isnt that the point of a personal assistant service They offered no refund even after using the service for only two weeks out of a year

Excellent service

Quintessentially has been extremely helpful My lifestyle manager is responsive and very knowledgeable not to mention a delight to work with Access has been terrific Planning my travel with them was the best decision I made this year