Ratchetclothing Reviews

How can you sell clothes about mental health and not donate to charity as well as having the owner of the brand to be a bully themselves sad and ugly

I ordered a hoodie it came faulty and I wanted to return it they said just to wash it the item was still faulty so I returned it and paid for tracking so I knew it would get there got no confirmation from the company themselves that they got it and never got issued a refund this was a few weeks ago now I don t care I really liked the idea of the company but unfortunately won t be buying from them again

Ordered over 60 worth of stuff from these people about 3 months ago and received absolutely NOTHING I asked where my things were and they repeatedly ignored my emails and Facebook messages They then told me I had to wait 6 weeks So they could sort it out with Royal Mail It s been way over 6 weeks since that message and low and behold I ve heard absolutely NOTHING from them and they are still completely ignoring my emails and messages which for the record have ALL been more than polite I ve not been remotely abusive or anything they are literally just ignoring my messages and stealing my money

Having waited a while to have the spare cash to order from here I am so bitterly disappointed Ordered a hoody and sweatshirt Waited ages for it to arrive - was ordered before the madness of any Black Friday deals but still waited over 2 weeks for delivery Sizes seem very odd the hoodie is huge but the sweatshirt tight around the bottom and both ordered in the same size Hoody stitching came undone on the pockets and around the back seam after the very first wash leaving a visible hole on both sides of the pocket I Contacted them directly sent photos etc and they clearly can t be bothered to deal with it Responded the first time with oh I m so sorry And was seemingly keen to resolve the issue for me but despite repeat messages asking for this to be looked into and being told have to ask the boss and get back to you needless to say that there was nothing sorted Waited a few days and Asked for a returns address as I d like it replaced refunded and also for a returns label- as I will not be happy to pay 8 tracked postage to return an item which is so poorly put together that it falls apart in a 30 wash I bought the hoody in their 50 off sale essentially this is a 50 jumper that was the equivalent quality of Shein Temu but for an awful lot more cash I have hoodies that I ve had for 3 4 years costing the same and have washed and worn beautifully They needed to go away and find out if their company covers returns for faulty clothing but never got back to me Rachet is just too busy drumming up the social media following to actually deal with anything other than taking your money From reading other reviews it s clear customer service is absolutely not a priority for Rachet clothing You can t scream your company ethos from the rooftops and expect people to just hand over cash and keep quiet Have seen quite a few reviews that say oh I love this company but my hoodie was a weird size poor quality but the boss is a legend on social media so I won t be complaining get a grip That s not how it works For a company that constantly bangs on about its ethos being a family and loving its customers you ve shown very little of this IME Very disappointing that I ve wasted my money on this Won t purchase from you again

Really do not know what to say about this company I first came across them on instagram and I absolutely fell inlove with what they stood for and how amazing their stuff looked Note to self pictures can be deceiving and I do not believe they care about their customers whatsoever I ordered a tshirt and two hoodies I paid postage for each item never had to do that before but wasn t complaining The items came and I can only describe the quality as cheap The tshirt was so see through when slightly stretched and the hoodies felt like something you d get from a fast fashion company Not only that but they all had issues They were frayed and also had loose cotton showed in pictures I swiftly go intouch on instagram and sent pictures over and was asked was it frayed or loose cotton it doesn t even matter what it was it s the fact that they clearly wasn t quality checked before being sent and a manufacturer error on their behalf After speaking back and forth on instagram I was then asked to email as soon as I questioned about my refund I was asked were they tracked and I said yes Upon checking tracking info it shows they have had my items from the 6th And still no refund in sight From what I ve gathered they only care about the money No apology no refund Nothing I wasn t going to leave a review at first but they can update their instagram stories But cannot simply refund a customer for their own wrong doing I ve ordered from many small independent company s in the past and never have I ever had this happen Should not be this hard to recieve a refund Update - Apparently my parcel ended up in the gym area above the warehouse I have received my refund although postage was not refunded which considering items were faulty I do believe it should have been But I am glad to have my refund I will comment and say that for expressing my feelings regarding ratchetclothing I was called rude and also a video was made regarding this reviews on their instagram Although I do like the meaning of their products I don t think I d ever order from them again I dont think it s professional whatsoever either to call a customer rude when they cater to people who probably struggle with mental health I ve also noticed an influx of really fake reviews after this review and the instagram was posted Whereas the bad reviews seem to paint more of a truthful picture

Worst customer service i have ever experienced from a company Ordered a customer design hoodie for 54 from them and said I was looking for a classic rainbow tie dye spiral I attached two different pictures of basically the same design with bright primary colours When I received my hoodie it was pastel pink with barely any recognisable swirl in it at all and COMPLETELY different from the 2 images i sent them In my emails I did say it didn t have to be exactly the same as the pictures I sent but then proceeded to say the second imagine I sent was what I was looking for When I contacted them to let them know I wasn t happy wirh the order that I spent nearly 60 on they told me that The photo you sent was a reference and you said it didn t have to look exactly the same we wouldn t be able to match what you ve asked for exactly so this would have been the closest match Dhillan I replied again telling them the design wasn t even close to the photos I sent and I was happy to return the item for a refund as I wasn t happy at all I also emailed again with screenshot of other custom orders they have done with bright primary colours and patterns which is what I was expecting in my design They didn t reply I have tried to contact them on several different platforms over several days and received no response at all to any of my communications via instagram email or facebook I have been a long term customer since 2014 but I will never purchase anything from this company again I wish I could attach photos of what I received because literslly I could have done better myself

Recieved a jumper with the print not centered Contated Ratchet who said they would recentre it for me if i posted it back and they would refund me the postage cost Once received back the jumper doesnt look like it was recentred as still not in the middle I have since contacted Ratchet again to inform them off this and have been ignored They have also not refunded me for the postage like they said they would even after me sending proof of postage and cost as well as my bank details

My Mum placed an order on 29th November for a Christmas present for one of my sons It was apparently posted at their local post office 7 days ago and we ve heard nothing since and had no more updates I ve messaged them for the second time now regarding this order and this message hasn t been opened or read We re running out of time until it s Christmas Day and my Mum is so upset that my son probably won t get his present in time now I m aware that we ve had Black Friday but my Mum was going to buy this tracksuit with or without Black Friday and they ve clearly taken on far too many orders and can t keep up I won t be buying anything from them and I know my Mum won t be ever again either It s such a shame and I feel bad as it was me who suggested this company to my Mum

so i bought a 5xl hoodie and it was the size of an 2xl very very small fittings and when i wanted to return the return id have to pay so ended up having to sell it on market place i dont think ill be buying from this company again Tho the quality was amazing on the top just be warned and the owner was lovely and polite i still think return postage should be paid by the company as the sizes are so small

Ordered hoodie for grandaughter s birthday and it has not turned up in the 3 to 5 days claimed on their website After emailing them twice the latest email reply from them is Sorry about this but like i mentioned above i can t do anything until 30 days has passed and then i can report it lost They refuse refund as well My grandaughter s birthday has been gone after placing order on 30th September and no joy as of 11th October I will update this review if I ever get the hoodie or refund Update - I chased them again on the phone spoke to CEO Dhillan Bhardwa he agreed that I should not wait 30 days and sent out another one 4 days later This time it was delivered by a Courier company and not the Post Office which can be subject to strikes