Ratchetclothing Reviews

My Mum placed an order on 29th November for a Christmas present for one of my sons It was apparently posted at their local post office 7 days ago and we ve heard nothing since and had no more updates I ve messaged them for the second time now regarding this order and this message hasn t been opened or read We re running out of time until it s Christmas Day and my Mum is so upset that my son probably won t get his present in time now I m aware that we ve had Black Friday but my Mum was going to buy this tracksuit with or without Black Friday and they ve clearly taken on far too many orders and can t keep up I won t be buying anything from them and I know my Mum won t be ever again either It s such a shame and I feel bad as it was me who suggested this company to my Mum

so i bought a 5xl hoodie and it was the size of an 2xl very very small fittings and when i wanted to return the return id have to pay so ended up having to sell it on market place i dont think ill be buying from this company again Tho the quality was amazing on the top just be warned and the owner was lovely and polite i still think return postage should be paid by the company as the sizes are so small

Ordered hoodie for grandaughter s birthday and it has not turned up in the 3 to 5 days claimed on their website After emailing them twice the latest email reply from them is Sorry about this but like i mentioned above i can t do anything until 30 days has passed and then i can report it lost They refuse refund as well My grandaughter s birthday has been gone after placing order on 30th September and no joy as of 11th October I will update this review if I ever get the hoodie or refund Update - I chased them again on the phone spoke to CEO Dhillan Bhardwa he agreed that I should not wait 30 days and sent out another one 4 days later This time it was delivered by a Courier company and not the Post Office which can be subject to strikes

Signed up for a discount code to order a breast feeding hoodie It didn t work I contacted the Facebook page to try and resolve it In the mean time I received many many emails with voucher codes Tried all of them but none of them worked ONE code said it wasn t able to be used on my specific item so thought maybe the breastfeeding hoodies just didn t accept the codes and ordered without a code A little annoying but all is good Just waiting for my order 25 days later 25th march I received a response asking which code which i just told them I ordered without While I had them I asked if they could check on the status of my order I received my response by email saying it would be shipped that week last week which it hasn t been They also wrote on the email that breastfeeding hoodies take up to 15 working days as said on the website Which is true it says on the listing for the custom breastfeeding hoodies and a tieDye one But I ordered the black one and their listing does not say up to 15 working days This then leads me to today being the 15th day I discounted the bank holiday Friday and Monday and counted the working days which is today I ve not heard anything and it s now 7pm so it s unlikely it will be shipped today Even if it was combining the wait time with the time it takes for it to be delivered from dishaptch date I did not expect to be waiting almost a month It s getting to the point where I m just considering getting my money back through the bank especially if I have to wait another 25 days to hear back from them I love their approach they take and how informal they are with they way the speak on social media and honestly found it funny being called a b t h in my emails but I didn t expect that to extend to the way they actually run things Edit to add I did receive a response to say they re waiting for them to come back from the person who adds the zips but still no idea how long I can expect to be waiting I responded and received no response After further messages on Facebook and email not being responded to I have contacted again to request my order is cancelled and refunded Let s see how much hassle this causes I m absolutely gutted by this but just because I like the appearance of a company and what they sell wasn t going to prevent me from feeling like I ve been taken the mick out of The stress this has caused isn t worth a hoodie with zips in when I ve now been breastfeeding for almost 3 months without one anyway I was hoping to order again in the future as I like a lot of other things they sell I definitely won t be now Edit 2 After requesting a refund both through Facebook messenger and email the request was ignored and the next day my order was dispatched and received the day after So they gain a star for fast delivery So when it arrived it was thinner than I expected for 50 But weather is getting warmer so wasn t the biggest issue The two problems I have with it is although minor the writing on the sleeve uses a lower case I yes my grammar may not be amazing here but I m not printed on a jumper The second issue is it s just not good quality I was worried about washing it so I washed it inside out on a 20 minute wash at 30 degrees and it s gone all bobbly The zips are also sewn on poorly with exposed stitching and is puckered in places I m truly gutted as I was really expecting a lovely item of clothing with the potential to buy more in the future As they don t offer refunds on this item I haven t bothered contacting them about the issues with it since I received it partly because it is still wearable and functional My suggestion to them though would be to put the zips on the other way around so they undo upwards as you end up with quite a lot of expose skin at the top

Sizing is way off I can just about fit my head through the sweatshirt very small sizing The colour isn t as vibrant as shown on website and the quality is very cheap So glad I ve not paid full price otherwise i would be seeking a full refund I now have to try selling the items on vinted in hope I ll get my money back