Rate Reviews

Another online waste of time

Chose this company as one of my 3 to get refi quotes They came back with a loan statement that was full of extremely high fees They had the same current rate as the other two but theirs included costs to buy down the rate to make it equal to the other two In addition they had higher fees like Appraisal fee 600 and then an additional 200 fee for Rush Appraisal I never stated that I was in a hurry to get this refi done The title fees were inline but 85 for the Recording fee when it s only 50 is just another example of the markup I was seeing The rep was very kind and said these fees were all negotiable I agree they are but when you re already starting at a higher point you are going to waste money The final straw was when I saw that my cash out at settlement was 2K below what I was asking for Again they said that was negotiable Since I would have 60 equity after closing I didn t think it was even necessary to negotiate the amount that was the purpose of the Refi to begin with They simply didn t listen to what I wanted I went with a local mortgage refi Their fees were very competitive They waived the appraisal fee Since I own the company self-employed I knew the process would require many documents Yet from application to closing the process took 3 1 2 weeks

Slow response

I m writing this review in the hope it might save someone from dealing with a lender that supposedly can deliver good service and can t When Guaranteed Rate first came into the Wilmington NC real estate market they hired a number of great loan officers from other companies However many of those loan officers left because they realized GR couldn t deliver good service to their clients I have been a real estate broker for over 23 years and this probably the worst experience I have had with a lender I represented a seller and early on in the loan process I tried to get updates and information from the buyer s loan officer Kristopher Erickson Numerous times I tried to reach him by phone text and email without success So I contacted the branch manager Suzanne Neblett She told me Kristopher wasn t on her team but would contact him and have him call me I never did get a call from Kristopher or a follow-up from Susan to see if he did contact me With my persistence I did receive calls or email responses from Kristopher but had I had to leave numerous vmail email and texts before I would get a response The buyer was putting down 2 3 of the total purchase in cash and had more than enough extra cash to buy the property outright so it wasn t a buyer finance issue When speaking with the loan officer he was always looking for just one more piece of information One would think a loan officer would know all the information which would be needed to close a loan As a result the whole loan process dragged on 30 days past the original contract closing date This delay in closing cost my seller client over 4K that she had no way for getting reimbursed as a result of the delays

If I could do less than one star I

If I could do less than one star I would Our experience was terrible one error after another Perhaps this crazy market is too much for this company to handle

I submitted an application with Aaron H

I submitted an application with Rate com in September uploaded all necessary documentation and never got a response from the loan officer I reached out several times and always got the response that something will be provided in a day or so The pre-approval or letter stating I wasn t approved never came I had worked with the loan officer in 2020 when purchasing my first property and just didn t expect this level of unprofessionalism I submitted an application after speaking with him personally on several occasions and respected the advice he shared Save your time and do business elsewhere

Would give negative stars

I refinanced with Guaranteed Rate I made my first payment in Mid April They cashed it right away In June I noticed I didn t get credit for it provided them with a copy of the back of the check They accidentally deposited it into the wrong bank account Now 3 months after my depositing my check and 5 weeks after realizing their error I still haven t gotten credit for my payment I have been forced to make an extra payment to avoid late fees and my credit score getting affected They are crooks and thieves NEVER USE THEM

Quite possibly the worst mortgage

Quite possibly the worst mortgage experience I have had Over 110 days with over 1500 in added closing fees for their failure to close on a loan within their rate locked period 500 spent wasted on an appraisal that would not be refunded because it was paid to the appraiser and then a 2nd request for a credit report because the 1st one expired because they took so long Never once was a closing date given a reason given for the delay or any attempt to salvage my business I was left out to dry In the mean as rates dropped my costs went up with Garanteed Rate To Top it all off I could have closed with numerous other lenders and been saving money with a new lower rate Stay far away from GR

Well I m still pissed that I ended up

Well I m still pissed that I ended up going with them for another loan Something has changed because they used to be good But now they re not I had to go to three closings to try to close this refinance I got so upset I eventually just canceled it but the dude talked me into it He talked me into it on the condition that the loan payment I made to my regular mortgage service would be refunded to me at closing with guaranteed rate That was an outright lie They also mailed my checks to me Instead of mailing them to my creditors I had a 260 000 check mailed to me that should have been mailed to the mortgage company that was being closed Everything that could go wrong went wrong Not a f apology out of it either

Solid rates but TERRIBLE service

I currently have two loans on two different properties with Guaranteed Rate My most current is a property in Colorado I had automatic payments setup which never pulled so I made a one time payment THEN the autodraft came out ten days later so I paid TWICE in a single month which they couldn t refund This month they sold my loan to a new servicer cancelled my auto-draft couldn t tell me if my loan number was the same and gave me the new bank s 1-800 number to call which does not recognize my social through the automated system I never asked for loan to be sold and they don t appear to give a damn about making reasonable accommodations to pay the with the new servicer