Newrez Reviews

I lost everything to them

They will demonstrate their success but you will not receive anything from them When I lost money they tried to trick me into investing more by lending me money Now these con artists have the arrogance to insist that I remove the comments before they deposit my money My family is happy that I found the name on my photo profile because I had success investing with them Additionally they all offer quick refunds

Loss Draft Department has my money

Loss Draft Department has my money transferred from Mr Cooper and has given me wrong and conflicting information on how to get my funds since Aug 28 I ve talked to 8 or 10 people after long holds and they can t even get to a supervisor or manager to escalate complaints No response to any emails to any departments or email addresses Lie about what is ok what is accepted and when payment will be made Still don t have my insurance money from them and owe my roofer We do need a class action for this company who is totally unresponsive lying lacking any credibility Would NEVER recommend them for anything They should be investigated by financial oversight groups

Bad mortgage company

This company can t give us our money they are sitting on They are liars and they have no compassion for a elderly woman who is sitting on the cold They find all type of reasons for not giving us our money to rebuild

Ever since new rezI ve been with this new Rez

Ever since I ve been with this new Rez it s been a a pain very stressful my mortgage just keeps going up numbers don t match supposedly they have penalize me for not having an insurance because I did not have a roof I finally finished paying it off on December now there s another chaos and my mortgage went up higher than this year over 900 more ridiculous and when you call everybody gives you different numbers but I m taking this further soon they ll be in court they are a rip off They have no proof of what they chose showing numbers that you don t know where they come from I m fed up with this mortgage new rez

NewRez is a complete fraud

NewRez is a complete fraud Insurance check was made out to NewRez which I understand 12 weeks later multiple rounds of paperwork and then they withhold 500 saying I have to pay for an inspection to be done Won t provide payoff amounts I would rather refinance with a reputable company at a higher interest rate Avoid this company at all costs

The worst

I called for escrow conversation and had the worst customer service experience I have ever had There numbers were wrong for increase The person on the phone was rude talked over me and wouldn t transfer me to supervisor Then said she would transfer me and hung up Help

PLEASE STEER CLEAR OF THIS COMPANY

Dealing with their customer support will shoot your blood pressure through the roof When you have a question about your loan their published number takes you to an automated system Once you finally reach a live person they will inform you that you need to speak to a different department While speaking with that department it s likely they will not be able answer all your questions because their department does not have access to that part of your loan However here is the number to that department Calling that department s number lands you right back to the automated system When asked if you can speak to a manager they ll flat out refuse Some of their CS people are nice enough but do not produce any results The one I had today was just rude Talked right over the top of me as I was asking my questions One CS person today ended our conversation by saying I know this is off topic but do you plan to purchase or refinance soon Unbelievable Just goes to show what their real priority is

This company is horrible

This company is horrible My Mortgage is transferred from caliber Newrez didn t pay property taxes on time I had to pay 300 dollar s penalty They didn t send insurance I had to pay myself When called customer service they are very rudest after kept me waiting for 50 min

Unacceptable

Like others said on here I would rate NewRez lower than a one 1 if I could The customer service was horrible They sat on a claims check from the insurance company for a month before expediting it to me when I indicated that I was contacting the state banking commission They FINALLY expedited it to me It was MY money