The website is buggy
Beware on mobile the website does not cirkel the date you click on the calendar when booking a ticket It just refreshes the page giving you the impression you have selected the correct date Accordingly you might think you are booking on the 17th but it is automatically making a booking on the 18th Rather than warning you in advance that the 17th is not a viable option because tickets have ran out and the next best data is the 18th it just proceeds with pretending nothing is wrong I lost 75 euros this way because they also do not do refunds cancellations or changes They could have fixed this simply by improving their UI I would know as an UX designer either present a warning message clicked date is not available or gray out the dates that have no tickets available anyways make them unclickable
User
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Do not use this site for booking your
Do not use this site for booking your tickets for Alcazar visit It is scam They take your money before and without providing a service
douard Roberge
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SCAMM AVOID Be careful while buying your tickets online
The site realalcazarsevilla com is ran by a supposed official tourist agency WHILE IT S AN ABSOLUTE SCAM THEY USE MANY DIFFERENT SITES UNDER THE RESPECTIVE EMAIL OF info thewalkertours com They pay sponsors to google to appear in the first results on the search bar IT S A TOURIST TRAP do not pay via their site they even require id UPDATE we managed to get a REFUND so if you felt for this scam make sure to go to their hidden bureau which isn t indicated on the map i think they legally need to give you a refund if i asked in person it s located on the fourth floor at the same building then an agency company named Pancho Tours Sevilla
Jordy Bulten
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Fake website acting like official
Fake website acting like the official ticketshop High prices difficult forms and you will never get your tickets or your money back They reply on emails with answers which push you in an impossible loop and try to postpone your visit until you leaf the country so they don t have to pay you back We reported them with a group to Google but they seem to have friends in high-places because google just allows them to keep advertising with their scam
Noel
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Be careful Not the official site and prices are double
I have to admit that previous posts are absolutely right On one hand it is legally fine I guess in Spain too to offer tickets for more than the official price but it s morally wrong to pretend to be the official ticket shop and to ask more than double the price for no additional service Why not offer a guide personal welcome free bottle of water for the extra charge I would feel way better as a customer and kind of justify the overcharge
