Alsa Reviews

Treated like a dog

At the Valencia airport I had a ticket for leaving at 11 45 The bus left at 11 30 So after 1 5 hours waiting I missed it As solution I took the subway to Valencia busstation The bus arrived at 14 15 but my flex ticket was not valuable so I had to book a new ticket on line for the bus of 16 15 I contacted Alsa about this but no reaction sofar Busdrivers treat you like a dog in stead of a client and the same counts fot the organisationNever no more Alsa for me

Benidorm to Calpe - nightmare

Benidorm to Calpe Family of 5 Online ticket system said return trip 15 15 adds up to 40 plus it wants passport details Decided to risk buying tickets on bus Driver said get tickets at ticket office Ticket office said they only sell tickets to airport After much cursing and arm waving by the driver he actually sold us the tickets 15 Alsa need to go to Berlin and see how public transport should be run Shocking

DO NOT BUY A TICKET IF GOING FROM

DO NOT BUY A TICKET IF GOING FROM BILBAO AIPORT TO SAN SEBASTAIN - ASLA ARE RIPPING YOU OFF Ticket is advertised as close to the airport but you have to get a bus into Bilbao which the rest of Bilbao arrivals are getting Wait until you arrive and buy from the ticket stall next to the buses

This is the worst experience I have

This is the worst experience I have EVER had with a company in my entire life The people working for Alsa is the rudest and most obnoxious people I have met This company should get an award in Guinness World Record book for being the worst company ever known to mankind You re more likely to find an elf at the end of a rainbow than finding a decent bus driver working for Alsa I highly recommend everyone to avoid this bus company at all costs if possible It will ruin your day or even your week Probably your whole vacation

The worst company I have ever travelled

The worst company I have ever travelled with Obnoxious drivers who don t speak a word of English confusing website with untrue information app partly in Spanish even if downloaded on an English phone account not possible to buy ticket from the driver but if so they want me to withdraw and handle dirty cash Absolute nightmare and ruined my holiday as instead in Benidorm I ended up in Valencia I wish I never have to deal with you again and will avoid you as much as possible And everyone else also should

I was told to put my service dog down with the suitcases and bags

I came from another country and fly to Spain with my service dog by my side When we want buy tickets to the bus I was told to put my service dog down with the suitcases and bags The lady at the ticket counter didn t care that we told her my dog is a service dog He has a vest ID-kort that s normal for my country and I have officielle dokuments from my doctor I don t know how my service dog can alert me from fainting if he s i a box under the bus Of course we didn t use this company as we don t want to support it

Chaotic mis management at San Sebastiann way back from San Sebastian to

On way back from San Sebastian to Bilbao there was chaos as they had changed from double decker to single and people me and others with high number seats were still let on the bus We were trapped a d kept having to sit down then get up as people claimed their seats I thought I was going to have to stand which I would not have beenable to do I was concerned The bus customer representative was aggressive and was intolerant of English and tutted at me when I said I didn t understand her aggressive ticker tacker Spanish 1 Hold the people above the total seat number off the bus then they can get on and fill remaining seats Obvious 2 It s San Sebastian bus station Language trai i g for staff needed plus a better attitude towards foreign tourists Obvious

If I could give 0 stars I would

If I could give 0 stars I would The only guarantee they can give is that your bus will leave late and there is no organisation of passengers boarding whatsoever Great opportunity for Hunger Games fans as boarding the bus feels like you re in the movie If you can afford it get the train You will honestly be so thankful you never had to experience the rudeness unprofessionalism and disastrous service that is Alsa Customer service will also gaslight you and claiming the bus ran smoothly with no hiccups If that s the case clear our ideas of smooth are about as different as our ideas of an acceptable bus service

Have booked an Alsa bus three times now

Have booked an Alsa bus three times now and the first two where full and just didn t show up and the second was 20 minutes late as expected not a huge fan but the buses do the job when they show up