T
Todd R
Two Month Update
4 20 23 Update It has been over two months since my previous review which has provided me an opportunity to utilize the Flexbeam and gauge its utility towards improving my IBS Unfortunately I have been unable to notice any benefit thus far That said the organization continues to reach out and support me in how best to utilize it for my personal needs Thus I will continue onward and hope for the best reporting back here in another couple of months 02 14 2023 Update I received the replacement unit on Saturday Feb 11 It seems to be functioning properly and according to expectations thus far It is a great improvement from the original faulty unit and the initial lack of customer support as detailed below in previous reviews So all in all it took about 45-days--from 12 23 2022 date of purchase until 02 11 2023 to receive a fully functioning unit I believe it should be a much quicker and overall better experience for those purchasing a Flexbeam moving forward per my interactions with community manager Alessandra I will update this review again after using the unit for a couple of months and hopefully have some health benefits to report 02 09 2023 Since writing my original 2-star review below complaining about the dreadfully slow service the HR Community Manager Alessandra M has reached out to me with a heartfelt apology and an explanation of some of the growing pains the start-up has been experiencing We actually spoke on the phone she from Thailand and me from Chicago and I can tell she is sincere and committed to the mission and ethos of the company I have also since had the opportunity to video call with the co-founder of the company Dr Zulia Frost who seems equally committed to the cause That said I am still waiting for my replacement Flexbeam to arrive since my original one is faulty because of quality control issues Alessandra explained to me that have since been rectified Once it arrives and I have an opportunity to test it out for a few times I will update this review once again Original Review 01 30 2023 The customer service is shockingly slow It took 6-days to receive a response from my first inquiry and tomorrow will be the fourth day I have been waiting for a response on my present inquiry which seems to me like a fairly simple question I have only been able to use the Flexbeam for about 2 consecutive sessions--10 8 9 minutes each at level 3 --before the machine shuts off and the white lights on both the select program and on off buttons begin flashing My question Is this normal Is it the overheating protection mechanism There is plenty of battery The Flexbeam vents are open and uncovered The room is 65 degrees yet the Flexbeam shuts down Are the ventilation fans working properly Is this normal As this was just recently purchased I am thinking of returning the unit for a refund