Reduxgaming Reviews

I used build redux in order to get into gaming on PC s Due to part shortages and not being able to find most parts you would need in order to build your own without paying an arm and a leg and sacrificing your first born child these days due to supply chain interruptions etc The site had a disclaimer that due to Covid-19 backlogs builds were taking about 4-5 weeks to be completed and shipped out They definitely nailed that on the head as i got mine on exactly the 35th day of waiting The Pros PC is a beast Cable management is very good for a prebuilt PC fired up no problem and everything has been good with it in the first week so far It came with windows installed and all the correct drivers for the GPU The Cons Communication is horrible I originally ordered a RTX 2060 GPU but they ran out before starting my build They did not reach out to me about this and had i not emailed them inquiring as to the status of my build i would of been waiting two or more months until they would get new ones in They offered me a quick fix by either downgrading to the 1660 and they would refund me the difference or upgrade to the 3060 Ti and pay the difference I chose the upgrade path and the build was finished 10 days later One suggestion i have for them is on your account page on their website there is a order notes section I would hope they would learn to use this to keep customers updated on the status of their build in the future It would probably save the one guy working in customer service a lot of headache and communications via twitter instagram and e-mails they receive on the daily looking for updates Another suggestion is to keep open communication with customers when problems arise Like my GPU situation Reach out to the customer let them know of the shortage give an estimated date of when new product would arrive and how much longer one should expect to wait and if a customer is not happy provide them with options of either upgrading or downgrading They are a new company having just opened business in November of 2020 I get that there are gonna be learning curves for them as a company and i hope they iron them out Their builds are nicely done and it would be a shame to see them fall out because of bad customer service practices The only thing keeping them from a 5 star review was the lack of communication on their end That is my review and i am sticking to it

Bought 2x a130 PC s for my boys and this is my experience 1 Online purchase very smooth website is great all very clear and made for a good and seamless purchase 2 Delivery in a couple of days and all was nice packed Very fast and secure 3 PC s are plug and play got each PC up and running within minutes Clear instructions 4 Issues One PC had a few loose screws on the back which made a rattling sound when the fan got going Worked out pretty quickly what the issue was and resolved Secondly the activation code for Windows on one PC didn t work Was resolved in a couple of days not a major issue but caused bit of extra back and forth to sort it out 5 I would definitely buy from Redux gaming again Hope they offer an upgrade service in the future because I would certainly be one to utilise that

Ordered a case that was supposed to arrive within 48hs the build was time critical as it was for a gift I wrote an email almost immediately when I saw that I wouldn t get the case in time They did not answer The next week I wrote another email that they still have not answered I had to call them to get them to start an investigation with DHL about what happened and they ended up sending me a second case The whole experience could have been better but in the end they solved my problem and their prices are competitive