Based on authentic user experiences
Fairbairn Accounting
6731 reviews
N/A
1 year ago
Misinformation-Won t Fix Issues
1 Thoroughly vetted that Rent Manager staff provided misinformation to be able to set-up their software2 It took months to fix and delete items one by one due to incorrect data3 Reports do not accurately report and Rent Manager refuses to fix months after reported4 Report adds SF for same unit as no script to tell it not to add again or only to take difference in the event an audit revised the SF of a unit5 Claim after the fact that their software is geared more toward residential not commercial6 Wrote a report to list expenses that goes by the date a GL no is set-up vs Ascending Descending Account of Alphabetical7 Ask for call back information yet when they lose the call don t call back8 If they want to avoid taking a request for a report that the client merely wants the cost and timeline on despite waiting 10 months for the correction a lose call and don t call back b hang-up c tell you they are placing you on hold only to send you back to the main que d next person answers only to hang up9 Refuse to give you an actual copy of the ticket for requested service10 Have spent over a year cleaning a large number of accounts having to delete many items one at a time11 Tell them that their software is glitching and doesn t even warrant any follow-up to them It concerns me when I have to wait for their program to stop flickering and verify no data lossI have for 18 months tried to work with support 10 months to fix report issues and the past 2 days trying to get someone in script that would place a ticket attempt to fix however had to call acct mgr still waiting for pro services same ol same ol
Ryder Justice
6731 reviews
N/A
1 year ago
Repeated problem
Nothing but a huge headache in the mere few months that I ve dealt with this company Since I ve had a card compromised I ve tried to log on multiple time to find out why It stated my account was not active I finally reached someone via phone who passed blame to my management company I called them and everything look sufficient on their end I called rent manager again same run around At this point I was very frustrated but the previous man I spoke with had supposedly solved the problems 1 He sent me a link to change my password Which allowed me access to my account From day one I enrolled in automatic payments to be withdrawn on the third of every month That s when I receive my SS check Next I transferred bank accounts and again couldn t access my rent manager account Had to call again but these people say it all my apartment management fault responsibility I complained like a disgruntled child and was finally called back by what seemed to be a very helpful man We switched bank accounts on the second and I continued to have the withdrawn on the third of every month Low and behold rent manager took it upon themselves to attempt to get the money from my old bank on the first I would have canceled that account but was instructed by SSI to not do so until my funds reached my current bank End result being a overdraft fee and rent manager still has not paid my rent so my landlord added a late fee I am not liable responsible for any of this Very displeased Have had issues since day one For something that should be easy and convenient turn out to be nothing but stress Going to stick with checks
Liz
6731 reviews
N/A
1 year ago
Anyone having issues with Rent Manager
Anyone having issues with Rent Manager today 3 4 Can t log in can t get through at all to customer service and their website is down This is very troubling
AP Lane Marsh
6731 reviews
N/A
1 year ago
Rent Manager is not recommended
Rent Manager is not recommended It keeps you logging out someone kicking you out while working in the evening when no one of my co worker is using it no one knows my password but it showing some else is using the account When I called the customer support no one even tried to help me In emergency line I called couple of time no one even and answered calling me back
Edward Gibbs
6731 reviews
N/A
1 year ago
Trust in Transparency Not in Rent Manger
Rentmanager app will fee the tenants without knowledge All County Suncoast says your app is the problem and has charged me a late fee 2 days before the 1st of the month and they can not fix it
Rental Greg
6731 reviews
N/A
1 year ago
Poor implementation and training we are
Poor implementation and training we are spending more people in more time trying to get the system used and we ever have in the 20 years doing this job Is very poor training unable to use everything 7 months later
Gustavo
6731 reviews
N/A
1 year ago
Excellent tool for property managers
Not only all the integrations RM offers online applications online payments App-managed move out inspections to name a few I personally use make the process of managing properties easy but also the customer service offered on real time over the phone covering all topics from minor scripting owner statements and to financial statements -with accounting knowledgeable CS- make RM an essential tool in managing my properties
Jeff Doering
6731 reviews
N/A
1 year ago
Absolutely Love Rent Manager
Absolutely Love Rent Manager The software is comprehensive and the staff is always available to help when needed Highly recommend
Irene Sotirakos
6731 reviews
N/A
1 year ago
Our company has had Rent Manager for 10
Our company has had Rent Manager for 10 years We are very pleased with it It is very easy to work with and if you have any question on how to do something or forgot how you did it before you can call the phone number that they give you and someone help you I love it because they can remote access in to your account and show you first hand how to get where you need to be in the system I highly recommend Rent Manager for all of your business needs Irene
Antonio Sheperd
6731 reviews
N/A
1 year ago
Rent Manager gets my vote Symbol of Excellence
I have been working with Rent Manager for 5 yrs now Rent Manager s customer service has been EXCELLENT from day one The knowledge their associates have of their product is GREAT Their focus on problem solving gets an A They are friendly and very approachable during annual conferences
