Retailmerchantservices Reviews

Retail Merchant Services - Reliable & Secure Payment Solutions For Businesses |...

retailmerchantservices.co.uk
3.56
138 reviews
Great Rating
Based on 138 user experiences

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Rated 3.56 out of 5 by 138 Happy Customers

42.8%
13.8%
14.5%
14.5%
14.5%
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AI Review Summary Based on 138 reviews

Customers frequently report excellent, patient, and helpful individual support from specific agents such as Kareema, Melvin, and Dan, with fast problem resolution praised in many cases. Conversely, numerous reviews describe systemic failures including poor overall customer service, long phone wait times, unreturned calls, billing and invoicing errors, and difficulty contacting the company. The business is also criticized for misleading sales practices, persistent follow-up calls after cancellation, and perceived declining service quality over time.

What customers love
  • Helpful individual agents
  • Fast problem resolution
  • Quick replacement dispatch
  • Straightforward process
Common concerns
  • Long phone wait times
  • Billing and invoicing errors
  • Misleading sales practices
  • Persistent sales calls

Last updated 3 months ago

J

Thank you so much your help Kaarema

Thank you so much your help Kaarema That was great experience everything goes very smoothly professional and also straightforward We are happy to make new contact with a very good deal Highly recommend this company Kind regards
S

Whole RMS experience Fantastic

The whole RMS experience has been fantastic After being with RMS for over 10 years we have recently upgraded our terminal - Dan not only understood that we needed the card machines to run through ethanet but when we were trying to set them up and lost contact power cut he phoned me back straight away as well as the next day to make sure everything was working properly I can highly recommend the customer service of Dan and everyone I have spoken to over the last couple of weeks at RMS Working in hospitality customer service is essential and i really felt like as a business we have been really well looked after Dan and the rest of the staff i have spoken to are a credit to the company Keep up the good work
M

Dan went over and above to help me with

Dan went over and above to help me with some issues I was having with my virtual terminal His knowledge and patience were greatly appreciated especially as mine was in short supply
J

Melvin is a credit to retail merchant

Melvin is a credit to retail merchant services i called up this morning to cancel my account Melvin was very professional new exactly what to do to help me out
S

Jake

Jake what a lovely helpful chap you are thank you for making my customer experience so easy You put my mind at ease and would highly recommend you as a customer care agent warmest wishes Sarah - Stepwise Clinics
M

Excellent customer service

Used this company for years not the cheapest but always reliable Had a problem with my terminal and a replacement was arranged within a matter of minutes I really can t fault the service at all I guess it s like the old saying get what you pay for
L

After being on the chat for a while and

After being on the chat for a while and not getting anywhere no fault of RMS may be ME being older lol This fantastic gentleman Spencer Greenlee was on the phone helping me out he was so patient and talked me through every step of the way to change my internet over I could not have done this with out his help he went above and beyond to help me and I cant thank him enough He needs a pay rise would recommend them to any one I have been with these for a long time and would not switch Thank you again Mr Spencer Greenlee my Knight in shinning armour
M

Patricia was very helpful and patient

Patricia was very helpful and patient she got us up and running in no time
C

Been with RMS a few years now and

Been with RMS a few years now and whenever I have a query or need help I find their customer service team very helpful Just come off a call with Jake Murray who was helpful and able to resolve my query to my satisfaction quickly and professionally
W

Michael Fortune was very helpful and

Michael Fortune was very helpful and guided me through every process he really gets 100 really couldn t have done it without his help he went over and above the cause

About Retailmerchantservices

Retail Merchant Services award-winning payment solutions are used by thousands of businesses throughout the UK and Ireland.

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