Retailmerchantservices Reviews

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When you call asked to speak to Kareema

When you call asked to speak to Kareema and Kareema only for the best customer service experience she is the best as I always ask to speak to her whenever I call She took me through everything with utmost patience and a good laugh throughout the call

Very Helpful Lady

I spoke to Patricia as we were having problems with our card machine She was so helpful and extremely patient as i did not know what I was doing She talked me through everything in a way that I was able to understand and we got it sorted eventually Thankyou so much Patricia

Had issue with our company s card

Had issue with our company s card reader Spoke to Melvin and he was so patient and helpful Such a good customer service I m very happy with the way our issue was resolved so smoothly

Excellent service and Price for years

We have been with RMW for years It came to renewing my contract and I couldn t find cheaper rates from another merchant service Others did offer cheaper terminal rental however and RMS were only to happy to match it so i signed up for another 18 months Customer service is 5 and so are there terminals reliable and easy to use which is just what you need

Thanks Dan

Thanks Dan sorted my technical issues quickly

Terminal connection problem

I spoke to Dan today and he was very polite and professional He quickly sorted out my terminal problem He made me feel at ease with his diagnostic instructions from start to finnish with customer service like this it makes me want to stay with R M S

Great service from Jake

We have had a couple of minor issues with card machines not working Jake was fantastic and patiently talked us through the solution The problem was sorted within 5 minutes He then followed up by sending me written instructions on what to do if it should happen again Great service

Jake Murray has been super helpful

Jake Murray has been super helpful today The most helpful person I have dealt with within the company - thank you

exellent service

exellent service Kareema Mohammed went out of her way to assist me this morning understanding i had an old terminal but was still able to guide me through an issue i had then offering me an upgrade thank you

kareema was so helpful

kareema was so helpful today and gave me great service but i have left rms after many years as they always seemed to provide me with older machines and charge me a monthly rental too i have moved to a new provider with a lovely new free card machine provided also cheaper fees the 50 minute wait to get thorough to speak to someone 6 months ago when i rang was enough to put me off contacting them again too