


Based on authentic user experiences
unhappy customer
6732 reviews
N/A
10 months ago
Terrible
Terrible I have ongoing issues with NHS No support given or limited Advisers seems to disappear Emails are being ignored They obviously don t understand mental health as their behaviour has such a negative impact on vulnerable customers Very unprofessional and uncaring team
Nick Wotton
6732 reviews
N/A
10 months ago
Having to pick up the pieces
My partner worked as an independent advocate and recently resigned She was having serious health issues and I feel she was treated awfully I had to watch her breaking into tears as she had zoom meetings here at home and once I had to stop it as she was in such a distressed state Rethink had the luxury of using our spare room as an office for their business during covid and I had to watch tick box ticking people dragging my darling lady down and not helping her obvious issues I hope this goes to the top person in your company because I have been left to look after someone who I care for who used to spend her days caring greatly for people who struggled She now has no job and it puts pressure on me as a pensioner to run our meagre home So in conclusion you can clearly imagine what I think of your organisation Another large business plagued by dreadful management who don t care for their people who actually try extremely hard to make it work I am personally hurt and frustrated at the way my lovely lady has been treated but I care and I will support her with love kindness and understanding which in my opinion is in very short supply in the veins of your management
smileman120
6732 reviews
N/A
10 months ago
Having made online donation of 110 on
Having made online donation of 110 on 8th October 2023 the online system failed with error code Tried to contact the Mental Health charity Rethink Org by email and telephone calls failed to contact The emails were bounced back and on the telephone line I could only leave a brief message I am not hopeful that my query would be resolved
Wendy Craig
6732 reviews
N/A
10 months ago
Mental Health Breathing Space for conman
Rethink facilitated a Mental Health Breathing Space for serial conman cowboy builder Steven Gent I have provided evidence that he is working full time and well able to pay his debt to me and now Rethink is not replying to my emails
M T
6732 reviews
N/A
10 months ago
You don t get hired irrespective of how qualified and experienced you are
I have just been informed that I won t be hired despite having fifteen years of experience in mental health care and level 4 qualifications in sports along with a postgraduate certificate in Science I ll never apply again Clearly a non-white non-English surname is the ONLY factor taken in consideration Brexit results All this after twenty years working in the UK
customer
6732 reviews
N/A
10 months ago
Very rude and heartless
Very rude uncaring and passive aggressive Gavin is particularly unpleasant and his boss is a narcissist with no care for the people she is supposed to support Incredibly surreal when you need help and they basically view those with mental health issues as scummy losers that probaly wasted thier money on drugs a disgusting organization
Ms Russell
6732 reviews
N/A
10 months ago
Not proper Advocacy - unprofessional
I ve had two interactions with this Charity both times I have not been impressed when I need support with an assessment and interacting with Social Services - not only that advocate did not Reply to me for several weeks as she was on holiday - but she contacted my doctor and Social Services Without my permission and caused me a lot of problems I wanted help with the form not somebody to take over my life Inefficient and very odd people that work there She gave my number to a stranger who phoned me up I didn t know who they were and they were mentioning her I was really angry because I actually thought it was Social Services so she created so many problems by her lack of organisation and clear incompetence Don t use this organisation - awful customer service - unprofessional and not trained properly in DBS confidentiality and GDPR
Tawni Thomas
6732 reviews
N/A
10 months ago
Amazing charity full of caring
Amazing charity full of caring individuals wanting to impact change
Paul Mcfadyen
6732 reviews
N/A
10 months ago
Volunteering with Rethink
I applied to become a volunteer mental health advocate with Rethink Mental Illness in November 2023 From the outset I was impressed by the interview and selection process and then the induction and ongoing training I became part of a group of five-six volunteer advocates We were taken through all the training sessions by a highly experienced member of the Rethink Mental Illness team Georgeta Busuioc I quickly felt part of a close team The theoretical training was conducted in tandem with being given the opportunity to shadow experienced members of the Rethink team such as Georgeta and her colleague Maxine Simms as they held informal drop in advocacy sessions on various mental health wards within the Essex Partnership University Trust I have found Rethink Mental Illness to be highly professional and deeply invested in the welfare of both their clients and their staff I have learned a great deal about non statutory advocacy during the last seven months due to Rethink Mental Illness and more specifically due to the enthusiasm and experience of Georgeta Busuioc at Rethink Thankyou
Darren Squires
6732 reviews
N/A
10 months ago
Rethink have helped me find my meaning and purpose
Rethink have helped me find my purpose in life I suffer complex emotional needs and with the help of Julie Galliford I now run my own support group for men diagnosed with Borderline Personality Disorder I not only get to help others but it also helps me no-end sharing my own Life Experiences helps validate others and create a safe and welcoming community something that was desperately needed