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The overwhelming majority of customer reviews express extreme dissatisfaction with Rickowens, highlighting severe issues with customer service, returns, and product quality. Multiple reviewers report that the website is unclear and that initiating a return requires contacting a non-responsive customer service department, leading to weeks of frustration. Several customers state that return fees are excessively high, with deductions of 20 to 40 Euros plus additional shipping and import costs, sometimes totaling over 100 Euros. Complaints also include the company refusing to adhere to EU return policies, which customers describe as theft and malpractice. One reviewer received only partial credit for a multi-item return and was told to contact the parcel service despite providing a witness. Product quality is criticized in one review for a leather parka that sheds feathers, staining other clothes, with the complaint being ignored. Another review claims the company sends one-season samples instead of proper footwear, calling the merchandise unfit for customers. Two positive reviews praise the style and quality of pants and the in-store experience at the Palais Royale shop, suggesting that product satisfaction is possible. However, these positive experiences are overshadowed by the volume of negative feedback, especially regarding post-purchase support and financial penalties. Overall, customers strongly advise against ordering from the website due to the risk of losing money through non-refundable return costs and unresponsive service.
- Products received by some customers are
- The brand's physical store in Palais
- A few customers express love for
- The website offers a broad range
- In-store experience can be positive and
- Customer service is virtually non-responsive, with
- Return policies are extremely costly, with
- The company allegedly ignores or violates
- Product quality is inconsistent, with reports
- Returns process is complex and opaque,
Last updated 4 months ago
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RICK OWENS Official Online Store
The RICK OWENS Official Website serves as the primary destination for the latest Rick Owens menswear, womenswear, unisex collections, shoes, and accessories. The store emphasizes a direct shopping experience with worldwide express shipping available to eligible locations. Visitors to rickowens.eu can explore the current seasonal offerings and access the full range of products presented on the official platform.
Current Seasonal Collections
The website highlights distinct seasonal collections, including FW26 TOWER and SS26 TEMPLE. These collections form the core of the available inventory presented on the site. In addition to apparel, the store offers complementary product categories such as Eyewear, Bags, and Shoes, allowing for a coordinated approach to the Rick Owens aesthetic. Each category is designed to integrate with the overall design language of the brand as displayed through the official channels.
Store Features and Account Management
The online store includes standard account features to enhance the shopping experience. Users can create an account, view their shopping bag in real time, and manage items by adding or removing products. The wishlist functionality allows visitors to save items for future reference, with a prompt to log in to preserve these preferences across sessions. The site also provides links to important information regarding legal areas, customer care, and return policies, ensuring that visitors can navigate the purchasing process with clarity.
Company Information and Location
Rick Owens maintains its corporate presence through OWENSCORP ITALIA SPA, located at VIA M. PONZA N 4, 10121, TORINO, ITALY. The company is registered with VAT number IT07725270016 and REA code TO915864. The corporate structure reflects the European base of operations for the brand, which coordinates the distribution and customer service for the online store accessible via rickowens.eu.
Customer Support and Accessibility
The website includes a dedicated customer care section and provides an email address ([email protected]) for direct inquiries. An accessibility screen-reader mode is available, activated by pressing Alt+1, to improve navigation for users with visual impairments. The Alt+0 shortcut allows users to disable this mode at any time. These tools are designed to make the shopping experience more inclusive.