Rickowens Reviews

Just a moment

rickowens.eu
1.67
12 reviews
Poor Rating
Based on 12 user experiences

RatingFacts is an independent review platform and is not affiliated with Rickowens (rickowens.eu). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

Discover more

Jewelry & Watches Clothing Rental & Repair Malls & Marketplaces Costume & Wedding Clothing & Underwear Accessories

Rated 1.67 out of 5 by 12 Happy Customers

16.7%
0%
0%
0%
83.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 12 reviews

The overwhelming majority of customer reviews express extreme dissatisfaction with Rickowens, highlighting severe issues with customer service, returns, and product quality. Multiple reviewers report that the website is unclear and that initiating a return requires contacting a non-responsive customer service department, leading to weeks of frustration. Several customers state that return fees are excessively high, with deductions of 20 to 40 Euros plus additional shipping and import costs, sometimes totaling over 100 Euros. Complaints also include the company refusing to adhere to EU return policies, which customers describe as theft and malpractice. One reviewer received only partial credit for a multi-item return and was told to contact the parcel service despite providing a witness. Product quality is criticized in one review for a leather parka that sheds feathers, staining other clothes, with the complaint being ignored. Another review claims the company sends one-season samples instead of proper footwear, calling the merchandise unfit for customers. Two positive reviews praise the style and quality of pants and the in-store experience at the Palais Royale shop, suggesting that product satisfaction is possible. However, these positive experiences are overshadowed by the volume of negative feedback, especially regarding post-purchase support and financial penalties. Overall, customers strongly advise against ordering from the website due to the risk of losing money through non-refundable return costs and unresponsive service.

What customers love
  • Products received by some customers are
  • The brand's physical store in Palais
  • A few customers express love for
  • The website offers a broad range
  • In-store experience can be positive and
Common concerns
  • Customer service is virtually non-responsive, with
  • Return policies are extremely costly, with
  • The company allegedly ignores or violates
  • Product quality is inconsistent, with reports
  • Returns process is complex and opaque,

Last updated 4 months ago

A

Website is very unclear

Website is very unclear Apparently I needed to click on to get detailed info on what I was ordering You d think high end retailers would have customer services to match but sadly not Not only do you have to pay for the return they deduct 20 from what you paid So I my case after the exchange rate changed I was out of pocket by over 80 00
J

Need to return merchandise to the

Need to return merchandise to the Verona Italy store Been trying to contact Customer Service for DAYS No one ever returns your email Their website claims to return merchandise one must reach to the non-existent Customer Service Don t order from this website The hassle and frustration is too much
D

Thieves

They claim to not adhere to the EU returns policy which means they steal 100 s when completing a return I have reached out to customer service who are nothing but a foil to ensure they continue which such malpractice Disgusting company who already make millions but feel the need to pinch additional money from unsuspecting customers
K

This is meant to be a luxury store but

This is meant to be a luxury store but the way you are treated is ridiculous never in my life have I experienced this First you need to request a return it doesn t just come with your item then they do not reply to you to send your return Second they take 30 of your order s value plus added shipping cost and they deduct it from your refund which was over 70eur in my case The swimsuit I ordered did not fit my body correctly even though it was my size it also had no lining which made the swimsuit very see-through and not durable and the overall quality was low I am definitely not buying from them again
I

Horrible

Horrible Please make your decisions wisely because you AREN T going to get a exchange or refund They do not respond to emails at all even if it s their mess up or yours
M

Rick owens substandard quality

My email to rick Owens which was totally ignored Dear Sir MadamI bought a RO black leather parka which I absolutely love However it is shedding it s feathers and covers all my black clothes with small white feathers which are very hard to brush off I even tried with an adhesive roller but the feathers get stuck in the weave and have to be pulled out manually I showed this to the shop owner where I bought it the store is in copy who contacted you but you have refused to acknowledge that this is a defect and to take back the item Therefore the store has refused to refund me the money and only offered to either exchange it for another RO parka or give me a store voucher which is unacceptable given the amount involved CHF 3800 - 4000 The situation is most unfair is not flattering for the Rick Owens reputation and certainly violates consumer protection rules I am therefore turning to you directly now hoping that you will recognise that the item is defective take it back and provide me with a refund Please find attached proof of the defect The jacket is also shedding its feathers from the outside and not only from the inside lining I sincerely hope that my complaint will be taken seriously as it should be and that the jacket will be refunded Regards
P

Bad CX - Don t return

I shipped 4 pieces in one parcel via DHL to the Rick Owens Webshop but received a credit for only one piece The customer service department made the excuse that I should contact the parcel service Even after I named a wittness who is a regular customer of Rick Owens Webshop the case was not resolved Considering that the store has a friendly concierge service the customer experience is very disppointing I cannot recommend buying there It seems that the returns process is flawed
I

One season sample not shoes

One season sample not shoes This is fashion only for the show not for customers IF the Company do not recept complaint means that they know they selling shit
B

VERY EXPENSIVE RETURN CLOTHING

I have just received my refund for returning an item minus 97 36 Euros On the return email it did state FOR ALL OTHER COUNTRIES 40 FOR THE WHOLE IMPORT PROCEDURE DHL ESTIMATED COST 27 36 I appreciate it states that the customer is responsible for paying for the return of the clothing so I understood that was 27 36 euros It never stated that the UK belonged to other countries I would like the remaining 60 Euros to be debited back to my credit card
F

Absolute joke misleading return policies

Absolute joke What is wrong with your policies Ordered a down jacket to be shipped to the uk 30 fine didn t like the jacket and had to pay another 30 to ship back Then I get a bill of 126 90 deducted on top of all that as the jacket was made of feathers so extra import apparently had to be paid Well you could say what percentage the customer will pay for returns instead of writing extra charges might occur this is totally misleading and absolute joke Still like Rick products all tho this is a let down also the quality of the jacket I received kinda sucked felts like it was going to rip anytime For that price tag create something that can last

About Rickowens

Just a moment

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

The official website for Rick Owens is rickowens.eu.

The Rick Owens store offers menswear, womenswear, unisex collections, shoes, and accessories such as Eyewear and Bags.

Yes, the store provides worldwide express shipping to eligible locations.

The current seasonal collections highlighted are FW26 TOWER and SS26 TEMPLE.

Yes, you can create an account to manage your shopping bag, wishlist, and other account features.

Related Companies

View All
1
Renniks
4.01 (105) · renniks.com
2
Schmiut
1.26 (23) · schmiut.com
3
Rvogue
3.50 (16) · rvogue.com
4
Rightway
4.20 (15) · rightway.ltd.uk
5
Rogoman
1.00 (7) · rogoman.com
6
Ryansummer
5.00 (1) · ryansummer.com
7
Rockksky
0.00 (0) · rockksky.com
8
Giwako
0.00 (0) · giwako.com
 View all 20 alternatives
Looking for Rickowens alternatives? We've ranked 20+ similar companies by reviews.
View All Alternatives

About Rickowens

RICK OWENS Official Online Store

The RICK OWENS Official Website serves as the primary destination for the latest Rick Owens menswear, womenswear, unisex collections, shoes, and accessories. The store emphasizes a direct shopping experience with worldwide express shipping available to eligible locations. Visitors to rickowens.eu can explore the current seasonal offerings and access the full range of products presented on the official platform.

Current Seasonal Collections

The website highlights distinct seasonal collections, including FW26 TOWER and SS26 TEMPLE. These collections form the core of the available inventory presented on the site. In addition to apparel, the store offers complementary product categories such as Eyewear, Bags, and Shoes, allowing for a coordinated approach to the Rick Owens aesthetic. Each category is designed to integrate with the overall design language of the brand as displayed through the official channels.

Store Features and Account Management

The online store includes standard account features to enhance the shopping experience. Users can create an account, view their shopping bag in real time, and manage items by adding or removing products. The wishlist functionality allows visitors to save items for future reference, with a prompt to log in to preserve these preferences across sessions. The site also provides links to important information regarding legal areas, customer care, and return policies, ensuring that visitors can navigate the purchasing process with clarity.

Company Information and Location

Rick Owens maintains its corporate presence through OWENSCORP ITALIA SPA, located at VIA M. PONZA N 4, 10121, TORINO, ITALY. The company is registered with VAT number IT07725270016 and REA code TO915864. The corporate structure reflects the European base of operations for the brand, which coordinates the distribution and customer service for the online store accessible via rickowens.eu.

Customer Support and Accessibility

The website includes a dedicated customer care section and provides an email address ([email protected]) for direct inquiries. An accessibility screen-reader mode is available, activated by pressing Alt+1, to improve navigation for users with visual impairments. The Alt+0 shortcut allows users to disable this mode at any time. These tools are designed to make the shopping experience more inclusive.